Assistant Front Office Manager

The Assistant Front Office Manager supports the supervision of the Front Office team, ensuring that Team Members are well-prepared, informed, and trained to deliver an exceptional guest experience from check-in to check-out.

What will I be doing?

As an Assistant Front Office Manager, you will assist the Front Office Manager in overseeing the overall Front Office operation, ensuring the highest levels of service and efficiency. Your key responsibilities include:

Assist the Front Office Manager in overseeing the entire Front Office operation to maintain high service standards.

Support in evaluating guest satisfaction levels, identifying trends, and implementing continuous improvement initiatives.

Ensure that regular and VIP guests are properly recognized and that the department promotes a sales-focused attitude, including the hotel brand’s loyalty program.

Maximize room occupancy at the best possible rates, applying up-selling techniques and promoting hotel services and facilities.

Assist with setting departmental objectives, work schedules, budgets, policies, and procedures.

Monitor the appearance, performance, and service standards of the Front Office Team, with strong emphasis on training and teamwork.

Ensure Team Members have up-to-date knowledge of hotel products, services, pricing, policies, and local area information, and that they receive continuous training.

Maintain effective communication and strong working relationships with all hotel departments.

Monitor staffing levels to ensure adequate coverage based on business needs.

Conduct monthly communication meetings in the absence of the Front Office Manager and prepare minutes.

Assist with staff performance management in accordance with company policies and procedures.

Support the recruitment, training, management, and development of the Front Office Team.

Follow all policies and procedures when operating front-of-house equipment and property management systems.

Additional Requirement:

Must have solid experience and full understanding of Forbes Travel Guide standards, ensuring the delivery of luxury-level service aligned with Forbes expectations.

What are we looking for?

Assistant Front Office Managers serving Hilton brands consistently work on behalf of our Guests while collaborating closely with all Team Members. To be successful in this role, you should demonstrate the following attitudes, behaviors, skills, and values:

Previous supervisory experience within Front Office operations in a hotel, leisure, or retail environment

Strong IT proficiency

High level of commercial awareness and strong sales abilities

Excellent leadership, interpersonal, and communication skills

Strong sense of accountability and resilience

Commitment to delivering exceptional customer service

Ability to work effectively under pressure

Outstanding grooming and professional appearance

Flexibility to adapt to a variety of work situations

Ability to work independently as well as collaboratively within a team

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!