An Assistant Front Office Manager with Hilton Hotels & Resorts assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will it be like to work for this Hilton Brand?

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One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's thirteen market-leading brands. For more information visit www.hiltonworldwide.com. If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

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What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nAssist the Front Office Manager to oversee the entire Front Office operation to maintain high standards \nAssist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement \nEnsure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme \nMaximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities \nAssist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures \nMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork \nEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices \nMaintain good communication and working relationships with all hotel departments \nMonitor staffing levels to meet cover business demands \nConduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes \nAssist the Front Office Manager with staff performance issues in compliance with company policies and procedures \nAssist the Front Office Manager with recruiting, managing, training and developing the Front Office team \nAct in accordance with policies and procedures when working with front of house equipment and property management systems

 What are we looking for?

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Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

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H Hospitality - We're passionate about delivering exceptional guest experiences.

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I Integrity - We do the right thing, all the time.

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L Leadership - We're leaders in our industry and in our communities.

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T Teamwork - We're team players in everything we do.

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O Ownership - We're the owners of our actions and decisions.

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N Now - We operate with a sense of urgency and discipline

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In addition, we look for the demonstration of the following key attributes in our Team Members:

\n\nLiving the Values \nQuality\nProductivity\nDependability\nCustomer Focus\nTeamwork\nAdaptability\n

To be successful in this role the candidate must be able to demonstrate the following:

\n\nBachelor Degree in Business Administration, Tourism or Hotel Management (required).  \n5 years of hotel experience in Front Office Operations, required  \n5 years of supervisory experience, required\nMust communicate in verbal and writing in English and Spanish  \nAbility to generate reports, procedures manual and business correspondence  \nAble to read, analyze and interpret statistics, professional journals, marketing trends\nAbility to calculate figures and amounts such as discounts, interest, commission, proportions and percentages\nComputer knowledgeable, a must\n

What benefits will I receive?

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You will be offered a competitive starting salary and in addition, eligible Team Members may enroll in Hilton Worldwide's medical, dental, vision, life, disability and retirement savings plans. Eligible Team Members also have access to paid time off benefits for vacation and sick, an Employee Assistance Program (EAP)  and Hilton Worldwide's unique programs that provide Team Members and their families with discounted hotel room rates as well as discounts on products and services offered by Hilton Worldwide and its partners. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member.

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The above information is provided as a highlight of the major benefits offered to most full-time Team Members in the United States and Puerto Rico. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.