A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.

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What will I be doing?

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As Shift Leader / Assistant Front Office Manager, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Shift Leader / Assistant Front Office Manager interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nSupervise accurate and efficient Reception operations including check in/out procedures\nSupport Team Members in handling Guest requests and enquires to ensure a positive outcome\nEnsure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments\nEnsure a consistent, high level of customer service\nBrief your team on any events or VIP guests in the hotel that day\nDrive sales revenues and promote hotel services and facilities for up-selling opportunities\nUnderstand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy\nAssist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures\nMonitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork\nEnsure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties\nDemonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards\nAct in accordance with the front of house equipment and the property management systems\nConduct training programs on an ongoing basis\nCarry out shift handovers and brief team members as required\nFollow company brand standards\nAssist other departments, as necessary, and maintain good working relationships with hotel Team Members\nWhat are we looking for?

Shift Leader / Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\nExperience supervising people and leading teams \nPrevious experience in a customer-focused industry \nPositive attitude and good communication skills \nCommitted to delivering a high level of customer service \nExcellent grooming standards \nAbility to work on your own or as part of a team \nCompetent level of IT proficiency\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\nPrevious experience in a hotel environment

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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