Company Description

Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide.

NH Maldives Kuda Rah Resort offers the perfect blend of relaxation and adventure. Lounge by the pool in your overwater villa, swim in our crystal-clear lagoon and enjoy signature treatments at our spa. Discover world-class dive sites, then unwind with delicious dining and chilled cocktails as the stars light up the night sky. Welcome to your island paradise.

Job Description

Please note that this is not an exhaustive list of everything that needs to be done. NH Maldives Kuda Rah employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

Planning and Organizing:

Assist the preparation of the Front Office team budget.Plan and implement training plans for all Front Office employees.Conduct regular Team Member training and monitor its success. This will involve training in both systems and guest-service procedures.Maintain full knowledge of the Property Management and Call Centre computer systems.

Operations

Supervise the functioning of departmental employees and facilities.Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.Drive the implementation of all sales and promotional programs of the hotel.  Take personal responsibility for driving Upselling within the property.Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.Develop and maintain a motivational working environment within the department.Provide coaching and counseling, support and guidance to the Team Members as required.Ensure Team Members are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets & promotions, spa and health club, and other services and facilities.Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.Provide assistance to local representatives of tour operators and travel agencies.

QualificationsAt least 3+ years of experience. with strong knowledge of Opera PMS. Proficiency in financial reporting. Demonstrated ability to multitask and make decisive decisions in a fast-paced environment. Excellent communication and interpersonal skills, with a focus on customer service.Proven ability to mentor and inspire teams with excellent interpersonal, communication, and stakeholder management skills.Passion for hotel operations with the ability to think strategically, adapt to change, and stay current with industry trends.Able to work under deadlines and pressureExcellent communication, interpersonal, and organizational skills.Ability to work effectively in a fast-paced and dynamic environment.Team player with a collaborative and proactive approach to problem-solving.Should have qualifications matching to position applying for.A positive and energetic attitude.Be able to work under pressure & flexible to work within a dynamic team environment.Excellent team player.Trackable references to support the role applied for.

Additional Information

Always a Pleasure, Always Convenient, Always Trustworthy & Always Fulfilling