**Description:** + Ensure compliance with hotel policies, procedures, and Hyatt service standards. 确保各岗位按照酒店标准和操作流程开展工作。 + Handle guest complaints, concerns, and special requests professionally.处理宾客投诉及特殊需求，及时解决服务问题。 + Solid understanding of front office operations, including reservations, check-in/check-out procedures, guest services, and complaint handling具有较强的团队管理、员工培训及现场问题解决能力，能够带领团队达成服务目标。 + Conduct regular inspections of front office operations and facilities.定期检查前厅区域环境及服务质量。 + Good command of both Chinese and English; proficient in hotel property management systems (PMS), and Microsoft Office applications.良好的中英文沟通能力，熟练使用酒店管理系统及Office办公软件。 + Coach and motivate team members to achieve service excellence.指导和激励团队成员，提高服务质量和工作效率。 + Ensure seamless communication and smooth guest service delivery.确保跨部门协作顺畅，满足宾客需求。 + Respond to emergencies and operational issues when required.处理突发事件及紧急情况。 **Qualifications:** + Experience in an international branded hotels.国际品牌酒店工作经验 + Familiarity with brand standards and guest satisfaction programs.熟悉品牌标准及宾客满意度管理 + Diploma or bachelor's degree in Hospitality Management, Tourism Management, or a related field preferre大专及以上学历，酒店管理、旅游管理等相关专业优先 + Minimum of 5 years' experience in Front Office operations, with at least 1 year in a same role.具备5年以上酒店前厅工作经验，其中至少1年以上同等管理岗位经验 **Primary Location:** CN-46-Sanya **Organization:** Grand Hyatt Sanya Haitang Bay **Job Level:** Full-time **Job:** Hotel Operations **Req ID:** SAN035612 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.