**Description:** At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Grand Hyatt DFW, located inside Dallas Fort Worth Airport Terminal D, is steps from TSA checkpoints and offers direct access to all terminals. Our luxury hotel rooms and suites offer amazing runway views. Plus, our guests get to enjoy on-site dining and craft cocktails at Grand Met restaurant and bar. Full-service meeting or event spaces are the perfect setting for their next upscale business meeting. _We are looking for a hands-on leader who can support front office colleagues, anticipate guest needs, resolve concerns professionally, and maintain Hyatt service standards while balancing operational priorities in a fast-paced airport hotel environment._ **_Local candidates only._** _Candidates should currently reside in the Dallas-Fort Worth area, as relocation assistance is not being offered for this position._ **_Awards and Recognition_** _Grand Hyatt DFW and Hyatt are proud to be recognized for excellence in hospitality, service, and workplace culture, including:_ + **_\#3 in Customer Service across the Americas for all brands_** + **_TripAdvisor Traveler’s Award 2025_** + **_Texas’s Leading Airport Hotel 2025_** + **_Fortune 100 Best Companies to Work For 2025_** + **_People Companies That Care 2025_** + **_U.S. News Best Hotels 2025_** + **_Equality 100 Award: Leader in LGBTQ Workplace Inclusion_** + **_AAA Four Diamond Award_** **_Key Responsibilities_** + _Assist in managing the daily operations of the Front Office, including front desk, guest services, arrivals, departures, lobby flow, and guest communications._ + _Support the Front Office Manager and Rooms leadership team in delivering exceptional guest service and operational excellence._ + _Lead, coach, and support front office colleagues during assigned shifts._ + _Ensure smooth check-in and check-out experiences for guests, World of Hyatt members, VIPs, groups, airline crews, business travelers, and international guests._ + _Monitor guest arrivals, departures, room status, room assignments, special requests, and service opportunities._ + _Maintain a visible presence in the lobby and front desk areas during peak arrival and departure periods._ + _Respond to guest concerns, billing questions, service issues, and special requests in a professional and timely manner._ + _Support service recovery efforts and follow up with guests to ensure satisfaction._ + _Partner with housekeeping, engineering, security, reservations, sales, events, food and beverage, and other departments to ensure guest needs are met._ + _Assist with room inventory management, occupancy review, upgrades, oversell situations, out-of-order rooms, and operational planning._ + _Ensure front office colleagues are knowledgeable about hotel services, airport operations, transportation options, local area information, and Hyatt brand standards._ + _Conduct pre-shift meetings and communicate daily hotel information, occupancy, VIP arrivals, group activity, service goals, and operational priorities._ + _Assist with colleague onboarding, training, scheduling, performance feedback, coaching, and engagement._ + _Ensure compliance with hotel policies, cash handling procedures, credit card procedures, privacy standards, safety requirements, and security protocols._ + _Review guest feedback, service scores, operational reports, and shift activity to identify trends and opportunities for improvement._ + _Support night audit, accounting, billing, and reporting processes as needed._ + _Maintain a clean, organized, professional, and welcoming front office environment._ + _Act as manager on duty when assigned._ + _Perform other duties as assigned by Rooms or hotel leadership._ **We Offer Excellent Benefits:** + Free Room Nights, Discounted and Friends & Family Room Rates + Medical, Prescription, Dental, and Vision Insurance + 401K with company match + Paid vacation, sick days, new child leave, and personal day + Paid Family Bonding Time and Adoption Assistance + Tuition Reimbursement + Free colleague meals during shift + Employee Stock Purchase Plan + Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com. **Qualifications:** _·_ _Previous front office, guest services, rooms, or hotel operations supervisory experience preferred._ _·_ _Experience in a full-service hotel, luxury hotel, airport hotel, or high-volume hospitality environment strongly preferred._ _·_ _Strong guest service, leadership, communication, and problem-solving skills._ _·_ _Ability to lead colleagues in a fast-paced, guest-facing environment._ _·_ _Knowledge of front office operations, room inventory, arrivals and departures, billing, guest recovery, and hotel systems preferred._ _·_ _Ability to remain calm, professional, and solution-oriented during high-volume periods or challenging guest situations._ _·_ _Strong attention to detail and ability to manage multiple priorities._ _·_ _Ability to work collaboratively with housekeeping, engineering, security, food and beverage, sales, events, reservations, and other hotel departments._ _·_ _Proficiency with hotel property management systems, Microsoft Office, and guest service technology preferred._ _·_ _Experience with World of Hyatt service standards and loyalty recognition preferred._ _·_ _Must currently reside in the Dallas-Fort Worth area._ · _Must be able to work a flexible schedule, including mornings, evenings, overnight shifts, weekends, holidays, and business-demand periods._ **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._** **Primary Location:** US-TX-Dallas **Organization:** Grand Hyatt DFW **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Front Office **Req ID:** DAL005883 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.