Assistant Front End Manager 

Job Description 

Reports To: Front End Manger 

Position Type: Hourly 

Location: Retail Store 

Department: Front End 

Date: May 2023 

 

About the Intermountain Division    

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each associate are both recognized and valued.  Bring your energy and unique perspective to the Intermountain Division and you will have the opportunity to grow with us professionally and personally. You will be part of a team that genuinely cares about helping you succeed. You will work alongside talented colleagues, many of whom build long careers while progressing through multiple roles and making a difference in our communities.     

  

Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets across the country that includes Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.  

 

PURPOSE: 

Provide excellent customer service ensuring that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Responsible for completing the daily reconciliation funds handling and other recording and balancing functions. Provide accurate records of store sales and related transactions while supporting store sales and overall operating plan. 

DUTIES AND RESPONSIBILITIES: 

Assist with direction and supervision of Front End operations, monitor and direct customer traffic flow, coverage of checkout lanes, cleanliness and appearance of Front End physical area (including the area from the end caps through the parking lot). Directs Front End activities regarding productivity, ensure compliance of company policies and front end procedures 

(i.e., scan accuracy, WIC, restricted sales, dress standards, check acceptance, etc.) 

May Complete all phases of the reconciliation process as directed by the Front End Manager including balancing the safe and registers and entering and balancing all sales and cash transactions. May Perform bookkeeping duties including running totals on all tills, preparing and proofing daily deposit slips, completing all front end forms, balancing Accounts Receivable, and mailing statements. Print and file sales to sales book. Report daily and/or weekly sales information to the Division Office. 

May perform miscellaneous administrative duties such as ordering money orders, bus passes, lottery, gift certificates/cards, postage and change (if applicable). Balancing money orders, money transfers, gift certificates and lottery, and maintaining control logs. Answers and responds to incoming calls appropriately. 

Handle and assist with accountability for cash flow requirements including safe transactions, issues and pickups, tills, approving checks and refunds, and monitoring checker fund handling procedures. Ensure scanning file problems are corrected in a timely manner. 

Ensure scanning file problems are corrected in a timely manner and Front End equipment is operational. Implement emergency procedures in the event of computer equipment malfunctions.   

In the absence of the Front-End Manager, use the scheduling tools provided to create and communicate schedules to meet the customers’ needs (Forecaster, Empower, and 13-week planner, planning grid). 

Serve as an overflow cashier as necessary. Perform other necessary and required duties. 

PEOPLE RESPONSIBILITIES: 

Encourage and maintain awareness in store associates of the importance of service first, second to none by offering fast, friendly, accurate customer service at all times of the day. Interact with customers to improve their experience in our stores. 

SCOPE DATA: 

Performs periodic cashier and courtesy clerk performance appraisals and testing to realize true productivity gains through individual performance feedback. May counsel cashiers and courtesy clerks as directed by the Front End Manager. Recommends personnel action such as hiring, termination, layoff and disciplinary action. 

Provide guidance and assistance to Customer Service Center clerks. 

Assist with the coordination and implementation of Front End programs. Assists with monitoring usage and ordering of front end supplies. Ensure Front End compliance with Company dress standards, sanitation, safety, security and other policies. 

In the absence of the Front End Manager attends and participates in all store department head meetings and department manager activities.   

JOB REQUIREMENTS: 

Possess a thorough knowledge of Front End work methods and scanning procedures. Know company policies and procedures, record and verify procedures relating to protection of store funds. Must be able to effectively operate, and train others in the operation of Front End cash registers, and/or scanning equipment.  

Requires the ability to judge and react to business activity by handling administrative details such as planning, reporting and meeting operating objectives. 

Requires knowledge of one and two-step math calculations (i.e., addition, subtraction, and percent calculations). 

Requires good written and verbal communication skills, leadership skills, and possess the ability to develop people while demonstrating an understanding of Company Core Values reflected in personal and professional conduct. 

Ability to be friendly, courteous, professional and maintain composure in dealing with customers and co-workers as well as concentrate and deal with interruptions, work independently, and take initiative. 

Maintain confidentiality concerning associates, store sales, and Company information. Perform all job duties and responsibilities with honesty and integrity. 

Prefer a minimum of six months’ experience in Front End Supervision 

PHYSICAL ENVIRONMENT:  

Most work is performed in a temperature-controlled office environment. Incumbents may use calculators, keyboards, telephone, and other office equipment during normal workday. Stooping, bending, twisting, and reaching may be required in completion of job duties. 

 A Day in the Life:

   When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and even develop a long-lasting career! We know you're choosing to invest your time with us, and we are committed to doing the same for you through on-the-job and online learning opportunities! Whether you are here for your first job or your last, from groceries to health needs, you guide, inspire, and make all customers' visit memorable. We build belonging by creating a diverse and inclusive workforce so, if you have smiles to share, we'd love to have you on our team.

 

What you bring to the table:

You take pride in the work you do, whether big or small. You believe that food is central to all our lives. Helping customers and fellow associates gives you energy. Smiling and making others smile is your favorite. You are eager, willing, and wanting to learn & grow. You believe that being a part of your community matters.

Why you will choose us:

Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We also provide a variety of benefits including:

Diverse & Inclusive Work Culture Competitive Wages Paid Weekly Flexible work schedules Associate discounts Leaders invested in your training, career growth & development. Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!) Vacation / Paid Time Off

Our Values

We put people first. We are customer driven. We value different perspectives. We raise the bar. We act as owners. We are one team. We build belonging. We are committed to a healthy future.