JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Manager – Soft Services

Department: Facilities Management
Reporting To: Facility Manager

Work Schedule: 6 days
Location: Hinjewadi, Pune (Client Site)

Position Overview

The Assistant Manager – Soft Services is responsible for overseeing soft services operations to ensure consistent service quality, client satisfaction, and operational excellence. The role requires effective coordination of service partners, team supervision, and adherence to JLL and client standards across all soft services functions.

Key ResponsibilitiesOperations ManagementOversee housekeeping, pest control, distribution desk, courier management, and event support.Implement and monitor Standard Operating Procedures (SOPs).Conduct facility inspections, audits, and service improvement initiatives.Coordinate with hard services for integrated facility operations.Support space management, office moves, and workplace readiness.Team LeadershipLead Facility Executives and support staff.Conduct performance reviews, coaching, and training.Manage staffing, scheduling, and resource allocation.Promote a culture of continuous improvement and service excellence.Vendor & Contract ManagementManage service partners, SLAs, contract compliance, and performance evaluations.Oversee procurement, invoice processing, and budget adherence.Drive cost‑optimization initiatives and vendor improvement plans.Specialized ServicesManage wellness, recreation, landscaping, food and beverage coordination, and inventory control.Maintain soft‑services assets, stock records, and monthly financial accruals.Prepare performance reports, dashboards, and KPI documentation.QualificationsGraduate degree in Hotel Management / Hospitality Management (mandatory)Minimum 6+ years in soft services operations within corporate facilities, hospitality, or commercial real estate.Proven experience in vendor management, client interaction, and team leadership.Experience managing multiple service streams simultaneously.Exposure to large‑scale client environments preferred.Skills & CompetenciesStrong leadership, communication, and stakeholder‑management skills.Proficiency in MS Office and facility management software; experience with CAFM preferred.Strong analytical, problem‑solving, and reporting capabilities.Financial acumen with experience in budgeting and cost control.Knowledge of sustainability and green building practices.

Location:

On-site –Pune, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.