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Job Description: Assistant Manager - Soft Services

Department: Facilities Management
Reporting to: Facility Manager
Location - This position is for our client site at Hinjewadi - Pune

Position Overview

The Assistant Manager - Soft Services is responsible for supervising and coordinating all soft facility services operations to ensure exceptional client experience and operational excellence. This role involves strategic oversight of multiple service streams, team leadership, and maintaining high service delivery standards across all soft services functions.

Key ResponsibilitiesStrategic Operations Management

Plan, coordinate, and supervise housekeeping operations across multiple facilities or large-scale operations

Develop and implement standard operating procedures (SOPs) for all soft services activities

Conduct comprehensive facility assessments and implement improvement initiatives

Oversee preparation and execution of high-profile client events and VIP visits

Manage integrated pest control programs and coordinate with specialized service providers

Supervise Distribution Desk operations and courier service management

Prepare comprehensive operational reports and performance dashboards for senior management

Team Leadership and Development

Lead and manage a team of Facility Executives and support staff

Conduct performance evaluations, coaching, and professional development planning

Implement training programs to enhance team capabilities and service quality

Foster a culture of continuous improvement and client service excellence

Manage workforce planning, scheduling, and resource allocation

Facility Management and Quality Assurance

Conduct systematic facility inspections and quality audits

Implement corrective action plans for service deficiencies

Manage facility maintenance schedules for soft services areas

Ensure compliance with health, safety, and regulatory requirements

Coordinate with hard services teams for integrated facility management

Oversee space management initiatives and office relocations

Vendor and Contract Management

Negotiate service level agreements (SLAs) and manage vendor performance

Conduct vendor evaluations, onboarding, and performance monitoring

Manage vendor compliance programs including background checks and documentation

Oversee invoice processing, budget management, and cost optimization initiatives

Develop vendor improvement plans and relationship management strategies

Specialized Services Oversight

Manage wellness facilities including gym and recreational areas

Coordinate horticulture and landscaping programs

Oversee food and beverage service operations and catering coordination

Manage equipment inventory, and recreational facilities

Maintain comprehensive asset registers and inventory management systems

Prepare monthly financial accruals and budget variance reports

Manage procurement processes for consumables and supplies

Oversee stock management systems and inventory optimization

Coordinate with finance teams for PR/PO/GRN Process and reporting

Assist Facility Manager with client management review reports and KPI documentations with analytics for reviews

Required QualificationsEducation

Graduate degree in Hotel Management/Hospitality Management (mandatory)

Post-graduation in Facility Management will be an added advantage

Experience Requirements

Minimum 6+ years of progressive experience in managing soft services operations

Proven track record in hospitality service delivery and guest relations

Experience in team leadership and vendor management within service environments

Background in corporate facility environments, hotels, or commercial real estate preferred

Demonstrated experience in managing multiple soft service functions simultaneously

Core Competencies

Exceptional leadership qualities with proven ability to motivate and develop diverse teams

Excellent verbal and written communication skills for effective client and stakeholder interactions

Strong analytical and problem-solving capabilities with attention to detail

Advanced presentation skills for client meetings and management reporting

Proficiency in facility management software systems and Microsoft Office Suite

Financial acumen with experience in budget management and cost control

Project management skills with ability to handle multiple priorities simultaneously

Personal Attributes

Strong leadership presence with ability to inspire and guide teams toward excellence

Client-focused mindset with commitment to hospitality-level service standards

Superior communication abilities across all organizational levels

Ability to work under pressure and adapt to changing priorities

Collaborative approach with excellent interpersonal skills

Proactive problem-solving orientation and continuous improvement mindset

Cultural sensitivity and adaptability in diverse work environments

Experience with CAFM (Computer Aided Facility Management) systems

Knowledge of sustainability and green building practices

Key Success Factors

Demonstrated ability to translate hospitality excellence principles into corporate facility management

Strong track record of building and maintaining client relationships

Experience in managing service quality standards across multiple locations

Proven capability in developing and implementing service improvement initiatives

Our Commitment to Diversity

JLL is committed to building a diverse and inclusive workforce. We believe diverse perspectives drive innovation and enhance our ability to serve our global client base effectively.

This role offers significant growth opportunities within JLL's facilities management division and leverages hospitality management expertise to deliver world-class soft services in corporate environments.

Location:

On-site –Pune, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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