JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsible for meeting & exceeding events &  planning service deliverables, Support Facilities Manager in Facility Management operations, career development of sub-ordinates, management of any special projects that may require functional expertise and contribute to the overall Facilities and Services objectives of the client.

Detailed Responsibilities will be as follows:-

1) Service Delivery:

Customer Relations-

Facilitate the delivery of high quality support services to the partners, associate partners, managers, staff and guests of the Client.

Delivery for services within the required timelines.

Contact customers on a regular basis to build relationships and ensure open communications.

Develop deep understanding of customer’s requirements and expectations.

Communicate the services of Meeting & Event Planning to customers.

Address customer concerns.

Performance Management and Continuous Improvement-

Ensure service level agreements and quality standards are met.

Complete metrics report to identify issues with service delivery effectiveness and efficiency.

Update management on monthly accomplishments.

Communicate performance results.

Develop and execute action plans to improve survey results and communicate with Management.

Research and implement service enhancements to meet evolving environment and customer needs.

Participate in best practice research and use findings to improve service delivery

Work with employees to increase skills and identify new ways to provide support to customers.

Ensure vendor compliance with negotiated contracts and participate in new vendor selection and contract negotiation.

Monitor vendor performance and provide feedback as required.

Monitor and control absenteeism in the team and distribute work as required.

Discuss any performance related issues that may result in disciplinary action with HR and appropriate location management.

Initiate and conduct formal disciplinary actions when necessary, coordinating with HR/Legal when required

Administer programs to recognize individual employee accomplishments and to reinforce teamwork.

2) People Management:

Career Development:

Ensure new employees are properly oriented and integrated to Accenture and with their job (induction) Identify training need analysis and nominate employees for training as required. Coach and counsel employees on skill development, career development and performance on an on-going basis. Conduct appraisal & make employee promotion recommendations according JLL HR policies.

Motivation and Morale-

Take active steps to improve employee satisfaction and retention. Ensure team receives communications on a timely basis. Anticipate and proactively address employee concerns. Resolve issues escalated from employees on a timely basis. Create and administer programs that focus on Core Values of the company and strategic goals of the client.

Team Building and Recognition-

Make contact with individual employees on a regular basis to build relationships and ensure open

communications. Coach team members on how to solve problems and conflicts that may arise. Hold regular meetings/ reviews to develop teamwork and communications. Organize team building activities to promote the interaction among team members and the development of teamwork skills.

 3) Financial Results:

Ensure service delivery within headcount guidelines and obtain approval for exceptions where required. Review monthly financial/operational results and recommend actions to improve results. Review and approve payment requests and vendor invoices as appropriate. Contribute to planning process and financial reviews/forecasts. Provide reports and participate in meetings as required by location.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.