JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Title: i.e. Assistant Facilities Officer / Facilities Officer

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the Role:

Monitor and assist in tenant bus operations to ensure seamless functionality.Manage and monitor the performance of service providers to ensure service quality meets standards.Ensure all work complies with company and client policies, standards, and health and safety requirements.Maintain effective communication with tenants, addressing inquiries, complaints, or suggestions to enhance tenant satisfaction.Prepare operational reports, document service provider performance and incident logs, and provide data-driven improvement recommendations.Support adjustments or expansions of tenant shuttle routes to ensure smooth operation of shuttle services.Oversee hygiene and safety measures within buses.Handle unexpected situations or emergencies, ensuring prompt response and resolution.Blast out e-notices to tenants, including emergency announcements, maintenance schedules, or event information.Handle and perform ad hoc duties as assigned.

Risk Management

Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect the client and JLL reputation.Support the implementation and monitoring of disaster recovery and business continuity plansFollow established escalation procedures and incident reporting procedures 

Procurement and Vendor Management

Assist in the evaluating the vendor procurement and management practices of your designated site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreementEnsure the Contract Management Database is up to date at all timesAssist to manage the vendor Risk Management program

Profitability/ Savings Initiatives

Assist the JLL Account Leadership team with generating savings and creating initiatives to improve processes and practices

Customer Service / Client Relationships

Provide superior customer serviceEnsure feedback from client sessions is recorded and actioned to the satisfaction of the end user.Pro-actively manage client’s expectations ensuring that the service levels are maintained .Lead by example

Reporting

Assist in the budgeting process as requiredProvide input as required into the Monthly Report to clientActive involvement in the monitoring and achieving the required Key Performance Indicators

Leadership / Staff Management

Actively support an environment that supports teamwork, co-operation & performance excellence within the team

Sound like you? To apply you will have:

Diploma or Degree in Facilities Management, Property Management, or related disciplines.1-2 years of relevant experience in Facilities Management or Property Management preferred; fresh graduates are welcome to apply. (Candidates with more experience may be considered for Facilities Officer)Experience in data analysis is an advantage, with the ability to leverage data for operational improvement recommendations.Ability to effectively interface with clients, landlords, consultants, contractors, and suppliers.Proficiency in written and spoken English, with strong presentation and communication skills.Good PC literacy and able to manage daily activities using various systems

Critical Competencies for Success

Behave consistently with Jones Lang LaSalle cultural and ethical requirements Have a positive and proactive approach to work and able to work on own initiative and as part of a busy teamAbility to deal with emergency situations in a calm mannerAble to follow instructions and proceduresListens effectively and communicates through actions and exampleTakes a flexible approach to work patterns to meet the requirements of Jones Lang LaSalle and clientsAbility to work within a budgetDemonstrated initiative Ability to solve problems

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.Apply today!

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.