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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Hard Services Lead - Engineering Operations

Position Overview

Lead comprehensive hard services operations across mechanical and electrical systems, ensuring optimal performance, regulatory compliance, and strategic asset management while providing extended operational support including traffic management and duty management responsibilities.

Key Responsibilities

Engineering Operations Management

Oversee day-to-day mechanical and electrical engineering operations, ensuring systems operate at peak efficiency and reliability. Direct maintenance teams and coordinate with external contractors to maintain critical building infrastructure including HVAC, electrical distribution, fire safety systems, and specialized equipment.

Planned Preventive Maintenance (PPM)

Develop, implement, and monitor comprehensive PPM schedules across all M&E assets. Ensure maintenance activities align with manufacturer recommendations, operational requirements, and cost optimization objectives. Track completion rates, identify scheduling conflicts, and continuously refine maintenance protocols to maximize equipment lifespan and minimize downtime.

Statutory Compliance & Regulatory Management

Maintain full compliance with all statutory requirements including electrical testing, fire safety inspections, lift certifications, water hygiene protocols, and environmental regulations. Coordinate inspections, manage certification renewals, and ensure documentation meets regulatory standards. Liaise with regulatory bodies and external inspectors as required.

Life Cycle Management & Capital Expenditure

Maintain and execute 10-year Life Cycle Management (LCM) plans for all M&E systems. Prepare detailed capex proposals including cost analysis, risk assessment, and implementation timelines. Monitor asset condition, predict replacement needs, and optimize capital investment timing to balance performance, cost, and operational continuity.

Data Management & Analysis

Maintain comprehensive historical records of all maintenance activities, equipment performance, and system modifications. Develop and monitor key performance indicators, analyze repair trends and failure patterns to identify proactive improvement opportunities. Generate regular reports on system performance, cost trends, and maintenance effectiveness.

Traffic Management

Coordinate and oversee traffic management operations including parking systems, access control, and vehicular flow optimization. Manage contractor relationships for traffic-related services and ensure compliance with local traffic regulations and safety standards.

Duty Management Responsibilities

Serve as weekend duty manager on a 6-week rotation cycle, providing on-call coverage for emergency responses, system failures, and critical operational issues. Coordinate emergency repairs, manage contractor call-outs, and ensure business continuity during off-hours operations.

Schedule Requirements

Weekday Operations: Rotating shift pattern to provide extended coverage across operational hours, ensuring engineering support availability during peak building usage periods.

Weekend Duty: Saturday and Sunday duty manager responsibilities on 6-week rotation, including emergency response, system monitoring, and coordination of urgent repairs or contractor services.

Required Qualifications

Engineering qualification in mechanical, electrical, or building services

Proven experience in hard services management within commercial or industrial environments

Strong knowledge of M&E systems, maintenance practices, and statutory requirements

Experience with life cycle management and capex planning

Proficiency in data analysis and reporting systems

Understanding of traffic management principles and regulations

Key Competencies

Strategic asset management, regulatory compliance expertise, data-driven decision making, emergency response coordination, contractor management, and cross-functional communication skills. Ability to work independently during duty periods while maintaining high service standards and safety protocols.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.