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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Facilities Manager

Position Overview

We are seeking an experienced Assistant Facilities Manager to join our dedicated team servicing a major corporate client account. This role requires a customer-focused professional who will work on-site at the client’s London offices to deliver exceptional facilities management services while maintaining the highest standards of operational excellence and client satisfaction.

Key Responsibilities

Client Account Management

Serve as primary on-site support for assigned corporate client facilitiesBuild and maintain strong relationships with client stakeholders and end-usersParticipate in regular client meetings and service reviewsEnsure all services align with client's corporate standards and brand requirementsProactively identify opportunities to enhance service delivery and client satisfactionSupport contract compliance and SLA performance metrics

Facilities Operations

Oversee daily operations of corporate office spaces, including multi-floor facilitiesCoordinate and supervise preventive maintenance programs across all building systemsManage vendor relationships and ensure service delivery meets client expectationsOversee corporate moves, adds, and changes (MAC) projectsEnsure facilities support corporate culture and employee experience goals

Service Delivery Excellence

Respond promptly to employee service requests and work ordersCoordinate with help desk operations and field service teamsManage emergency response procedures and business continuity planningSupport corporate events, meetings, and special functionsEnsure consistent service delivery across multiple locationsImplement client-specific policies and procedures

Strategic Support

Assist with annual facilities planning and budgeting processesSupport capital project planning and executionContribute to sustainability initiatives and corporate ESG goalsParticipate in client strategic planning sessionsSupport workplace transformation and change management initiatives

Compliance & Risk Management

Ensure compliance with corporate policies, building codes, and regulatory requirementsMaintain detailed documentation for audit and reporting purposesSupport health and safety programs specific to corporate environmentsManage insurance claims and risk mitigation activitiesCoordinate security operations and access control systems

Required Qualifications

3-5 years of experience in corporate facilities management or client servicesProven track record in corporate real estate or integrated facilities managementStrong understanding of corporate workplace environments and employee needsExperience managing vendor relationships and service level agreementsExcellent client relationship management and communication skillsProficiency in IWMS/CAFM platforms

Technical & Professional Skills

Advanced proficiency in Microsoft Office Suite and project management toolsUnderstanding of corporate workplace trends (hybrid work, activity-based working)Strong analytical skills with ability to interpret performance metricsKnowledge of corporate procurement processes and vendor managementExcellent presentation and report writing capabilities

Key Competencies

Client-Centric Mindset: Deep commitment to understanding and exceeding client expectationsBusiness Acumen: Understanding of corporate operations and strategic prioritiesProblem-Solving: Ability to resolve complex issues while maintaining service continuityAdaptability: Flexibility to support evolving corporate workplace needsLeadership: Ability to influence and coordinate across multiple stakeholdersCommunication: Exceptional verbal and written communication skills

Working Conditions

Various work locations for corporate client’s London sitesStandard business hours with flexibility for emergency responseOccasional travel to other client locations or corporate meetingsProfessional office environment with some time in mechanical/utility areas

What We Offer

Competitive salary with performance-based incentivesComprehensive benefits package including health, dental, and retirement plansProfessional development opportunities and industry certifications

This role provides an exceptional opportunity to build expertise in corporate facilities management while working directly with a prestigious client account in a dynamic, relationship-focused environment.

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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