JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

MAIN PURPOSE:

Responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operations of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client’s outsourcing objectives, consistency and risk management.As Assistant Facilities Manager, you'll play a vital role in ensuring the smooth and efficient operation, contributing to a productive and engaging environment for our client and their employees.

MAIN JOB RESPONSIBILITIES:

Understand the client’s key business drivers, and focus the team to ensure those priorities are aligned with Jones Lang LaSalle deliverablesThe key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and their clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.You will take ownership and manage the front of house experience, oversee the desired behaviors, help orient and settle new and visiting staff and support the facilities management team in providing great workplace experience and provide the necessary support for business related events and community-based initiatives.

GENERAL RESPONSIBILITIES

Implement Industry Best Practice operationsStrong communication and interpersonal skills, with a proven track record of building positive relationships across all levelsOversee work performed by Janitorial, Reception, Mail & Parcel Services, and Site Amenity teams and ensure that all work is performed at the prescribed service level and frequency.Maintaining the Governance and reporting rhythm of the account.Support the achievement of the agreed financial targets for the account, revenue, expenses and debtors’ targetsAssist in the delivery of ‘Instinct’ (customer experience) operational initiatives across your portfolio in close liaison with our service partners.Assist in the smooth transition of properties into management and ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective.Ensure that on-site management of the properties is undertaken in accordance with JLLs policesEnsure all Vendor KPI’s are upheld.Monitor work order SLA adherenceAssists with the coordination, scheduling, follow-up and satisfaction of maintenance activitiesCoordinate with onsite team to advance service quality and enhance the client partnershipProvide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.Assist and monitor to ensure all building procedures and performance measures are maintained at all timesConduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all timesMaintain premises in neat and good working condition at all timesProvide support for regular reporting packagesProactively meet with Client’s representatives on scheduled basis.Communicate regularly with the clients representatives, providing necessary support and information on the status of all areas under managementEnsure all Critical Environment (CEM) requirements are metSeek ways to reduce costs and improve operational standards

Notes:

The responsibilities set out above are not intended to be exclusive and additional duties may be agreed with the line manager from time to time.

#LI-WM1

Location:

On-site –Amsterdam, NLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.