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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Facilities Manager

Position Overview

Working closely with the Facility Manager, this position ensures operational excellence across multiple properties and client locations. The ideal candidate is detail-oriented with the ability to manage competing priorities while upholding exceptional service standards across the entire facility portfolio.

Roles & Responsibilities

Client Relationships

Proactively develop and manage client relationships ensuring that expected service levels are achievedComply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the client, as reflected by client feedbackServe as a key point of contact for day-to-day client inquiries and requestsParticipate in regular client meetings to discuss service delivery performance and identify areas for improvement

Service Delivery

Manage the sites in accordance with all agreed policies, procedures and contract scopeIdentify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the FM for considerationAssist with various sites responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sitesSupport the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivityEnsure compliance with all Health and Safety, Environment and Risk Management policies and procedures, manage repairs and maintenance, minor works and other requests received via the help desk, tracking to completionManage vendors, ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performanceCoordinate internally with other teams which may include but not limited to Sourcing, Finance, Reliability Engineering, Lease Admin, Corrigo CPA, Projects, and Client Global Real Estate.Support the Site and FM in the implementation of short and long-term projects for the clientMaintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as requiredUpdate and maintain accurate records and official documentation for the site/sDeliver badge data reports as requestedConduct regular site inspections and quality audits to ensure facility standards are maintainedManage space planning and allocation in coordination with client requirementsOversee preventative maintenance programs to maximize asset life cyclesCoordinate emergency preparedness programs and lead drills as requiredAny other activities to support site operations, including, but not limited to: Moves/reconfigurations, events, safety, reception and mail services

Finance Management / Cost Control / Profitability

Assist the FM to achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilitiesEnsure that operational expenditure for the site/s is managed within agreed budgets and identify efficienciesAssist with the annual budgeting and quarterly forecasting processes for the site/sAs requested by the FM, prepare current financial year budget spend reports (actual vs. budget, variance etc.)Manage payments to vendors where applicable, using available systems, complying with all relevant policiesHelp to develop and approve the annual capital plan for each building, interfacing closely with the clientEnsure compliance within delegated financial and contractual authoritiesIdentify and implement cost-saving measures without compromising service qualityMaintain accurate inventory control systems for facility supplies and equipment

Team Management

Actively support an environment of teamwork, co-operation, performance excellence and personal successProactively manage the site operations teamParticipate in the individual performance management program, and personal development planningFoster a culture of continuous improvement and professional development

Qualifications & Requirements

Bachelor or Associate Degree preferred or equivalent work experienceMinimum 2 years' experience of supervisory experience in facilities management or related fieldKnowledge of customer service principles and practicesGood organizational and interpersonal skills with a strong customer focusProficiency in a range of information technology tools and platforms – MS Office, CMMS, strongly preferredStrong analytical, organizational and presentation skillsDemonstrated intermediate to advanced written communication skills (spelling, grammar and punctuation) and verbal communications skillsAble to work independently with minimal supervisionPrioritize and manage the completion of projects in an efficient and timely mannerAbility to quickly learn how to use any Company required softwareWorking knowledge of building systems, construction principles, and industry regulationsExperience with sustainability initiatives and energy efficiency programs preferredStrong problem-solving abilities and resourcefulnessExcellent time management and multitasking capabilities

Join our team and help deliver exceptional facility management solutions that enhance workplace experiences and drive operational excellence.

Location:

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.