About the Role

Boston University Undergraduate Admissions seeks an Assistant Director of Visitor Experience. The Assistant Director’s primary responsibility is managing the visitor experience for Boston University’s Admissions office at the Alan and Sherry Leventhal Center. This position hires, trains, and manages up to 30 student employees per semester alongside the Senior Assistant Director for Visitor Experience. This role provides customer service support to visiting students and guests, as well as managing the daily logistics on the Visitor Center.  The Assistant Director will also present about Boston University in information sessions, and answer questions about university programming and the admissions process. This position does not require travel, but evening and weekend work is required. During the academic year, there is up to three days of evening meetings/events per month. There is also up to 2 weekend days a month for each semester managing the center for weekend programming.   

 

The Assistant Director for Visitor Experience works closely with other admissions staff to execute programming. Internally at the university, this position works with Dining Services, Facilities, Student Employment, Parking Services, and academic departments. The Assistant Director works with many high schools and community-based organizations who are looking to schedule group visits to campus. This position report to the Senior Assistant Director of Visitor Experience.

 

The Assistant Director for Visitor Experience primary duties include:

Providing customer service assistance in-person and over the phone to prospective students and their families visiting Boston University’s campus. Managing shifts at the front desk at the Visitor’s Center. Hiring, training, and managing 30 Student Admissions Representatives. Assisting with management of 30 Scarlet Speakers, at least 100 tour guides, and 24 full-time Summer Student Admissions Representatives. Overseeing the group visit program and logistics along with two student leaders, including triaging requests, communicating with group leaders, and scheduling staff for approved visits and. Handling daily operational logistics and administrative tasks, including student payroll, management of office inventory, and accessibility requests when needed.

 

About the Organization

Boston University Admissions is part of the Enrollment & Student Administration unit (ENSA). BU Admissions plays a critical role in ENSA's mission through the undergraduate recruitment, selection, and enrollment of BU's first-year and transfer classes.

 

Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly inclusive University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees.