Company Description

Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Africa, Asia, Indian Ocean, Europe and the Middle East.

Job Description

The Assistant Director of Operations supports the Director of Operations in leading day-to-day lodge functions and ensuring the delivery of exceptional guest service across departments. This hands-on role plays a key part in operational execution, people leadership, and upholding brand and quality standards.

Key Responsibilities

Support the the Director of Operations to develop and manage the annual operational budget, ensuring cost efficiency without compromising quality.Ensures costs across departments are monitored on a monthly basis and KPI’s are achieved.Monitor expenditures, control inventory costs, and negotiate supplier contracts.Develop and implement operational strategies to ensure world-class guest experiences.Oversee all departments, including front office, housekeeping, food & beverage, guiding, maintenance, and logistics.Drive sustainability initiatives in line with conservation policies and responsible tourism practices.Set and uphold hospitality standards that deliver personalized and exclusive guest experiences.Oversee VIP guest handling and ensure the highest level of attention to detail in service delivery.Implement guest feedback mechanisms to continuously improve service quality.Work closely with the lodge managers, guides, and activity teams to enhance safari experiencesImplement and monitor health, hygiene, and safety protocols for guests and team members.Develop and maintain emergency response plans, including medical evacuation procedures.Ensure proper risk assessments and adherence to wildlife safety guidelines.

QualificationsBachelor's degree in Hospitality Management, Business Administration, or related fieldMinimum 3-5 years leadership experience in luxury hospitality, Proven track record managing high-end safari camps or lodgesStrong financial acumen and experience in budgetingExcellent leadership and communication skillsPassion for conservation and sustainability

Additional Information

CV must include 3 traceable referee with valid email addresses and mobile numbers.