The Embassy Suites by Hilton Dorado del Mar Beach Resort is looking for their next Assistnt Director of Housekeeping to join their team.

The Embassy Suites by Hilton Dorado del Mar Beach Resort has 174 Suites, 2 Ball Rooms, 2 Meeting Rooms and private beachfront rests on Puerto Rico's northern coast, looking out over the Atlantic Ocean, 10 minutes away from Manuel Morales Beach and central San Juan is 21 miles from the door. 

Ideal Candidate will have 2 years of Housekeeping Management and Customer Service experience, computer proficiency and be able to speak and understand Spanish and English.

 

Shift Pattern: Full Availability. Candidate will work rotating shifts throughout the week. Holidays and Weekends are required.

Salary: $35,000 per year.

 

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travelAccess to your pay when you need it through DailyPayHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parentsDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certificationsFlexible shifts and days offComprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home careMental health resources including free counseling through our Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)

401K plan and company match to help save for your retirement

 

*Available benefits may vary depending upon property-specific terms and conditions of employment

 
What will I be doing?

As an Assistant Director of Housekeeping, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Director of Housekeeping will also be required to assist the Director of Housekeeping and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist with overseeing Housekeeping/Laundry operationsOperate within departmental budgets through effective stock and cost controls and well managed schedulesSupport departmental targets and objectives, work schedules, budgets, and policies and proceduresEnsure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standardsPerform routine inspections of all Housekeeping areas and report any issues to the Director of HousekeepingImplement, effectively, all Housekeeping policies and procedures including Health and Safety and SecurityMonitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team workEnsure team members have an up-to-date knowledge of all room categories and amenitiesAssist the Director of Housekeeping to maintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels cover business demandsEnsure ongoing training to support the Director of HousekeepingEnsure communication meetings are conductedManage staff performance issues in compliance with company policies and proceduresSupport managing, training and developing the teamDeputise in absence of the Director of HousekeepingProvide excellent guest serviceAssist other departments wherever necessary

What are we looking for?

An Assistant Director of Housekeeping serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacityA high school certificate or equivalentHigh level of commercial awareness and cost control capabilitiesProficiency, at a basic level, with computers and computer programs, including Microsoft OfficeExcellent leadership, interpersonal and communication skillsCommitted to delivering high levels of customer serviceAbility to work under pressureExcellent grooming standardsFlexibility to respond to a range of different work situationsKnowledge of Workplace, Health, Safety and Hygiene is essentialStrong communication skillsA passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Familiar with Property Management SystemsExperience managing a department and Profit and Loss accountHigh level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!