An Assistant Director of Group Conference & Events is responsible for assisting with the management of Conference and Events operations to deliver an excellent Guest and Member experience while ensuring department targets are met.

What will I be doing?

 

As a Assistant Director of Group Conference & Events, you will be responsible for assisting with the management of Conference and Events operations to deliver an excellent Guest and Member experience. An Assistant Director of Group Conference & Events will also be required to set budgets and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist in managing Conference and Events operationsMaintain exceptional levels of customer serviceEvaluate guest satisfaction levels with a focus on continuous improvementPropose ideas to build the range and quality of Conference and BanquetOptimise sales and contain costs, identifying any areas for actionSet achievable budgets and other short- and long-term functional goalsProvide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual developmentMaintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels meet business demandsEnsure training is carried out on an ongoing basisEnsure communication meetings are conducted and post-meeting minutes generatedManage staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Front Office teamAssist other departments wherever necessary

What are we looking for?

 

An Assistant Director of Group Conference & Events serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Strong knowledge of hotel/leisure/service sectorRecord of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyaltyExceptional communication skillsExceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Conference and Events Operations experience in a managerial position in hotel/Events Centre or similarDegree or diploma in Hotel Management or equivalentPassion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!