The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an Assistant Director of Front Office to join the team!

Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining.

We are looking for an individual with an upbeat, outgoing personality to join our Front Office Operations team. This is a great opportunity for someone looking to grow their career in the Hospitality industry and Front Office Operations. We are looking forward to your application!

An Assistant Director of Front Office with Waldorf Astoria Hotels and Resorts is responsible for assisting in the direction and administration of all Front Office operations in the hotel continuing effort to deliver outstanding guest service and financial profitability.

Description - Internal

As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counselling and evaluations and delivering recognition and reward.Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests.Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.Run and complete daily reports, analyze data and make decisions based on data.Resolve guest issues and concerns to guest satisfaction.Recruit, interview and train team members.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 

Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.Ability to read, write, speak and understand the English language to communicate effectively with guests and employeesAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to analyze information and make effective judgements.Ability to access and accurately input information using a moderately complex computer system. 

EDUCATION

High school graduate or equivalent required. 4-year college degree preferred. 

EXPERIENCE

Minimum of two years' experience as a Front Office Manager.Strong presentation and facilitation skills, required.Prior experience at a luxury property, highly desirable.

 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!