The Assistant Director of Food Beverage supports the Cluster Director of Food Beverage in leading all Food Beverage operations across the hotel, including restaurants, bars, lounges, in-room dining, and special event operations. This role is responsible for ensuring exceptional guest experiences, driving operational excellence, developing high-performing teams, and contributing to the commercial success of all FB venues.
The ideal candidate is a passionate hospitality professional with strong luxury hotel experience, a hands-on leadership style, solid business acumen, and a commitment to delivering memorable guest experiences while fostering a positive and collaborative team culture.
Key ResponsibilitiesOperational LeadershipSupport the Cluster Director of Food Beverage in the day-to-day management of all FB operations.Ensure consistent execution of brand standards, service excellence, and operational procedures across all outlets.Lead by example through active floor presence and hands-on management.Monitor service quality, cleanliness, product presentation, and overall guest satisfaction.Conduct regular operational walk-throughs and ensure compliance with hotel standards and local regulations.Drive continuous improvement through training, coaching, and performance follow-up.
Team Leadership DevelopmentRecruit, train, coach, and develop outlet managers and FB team members.Foster a positive, inclusive, and high-performance working environment.Collaborate closely with outlet management teams to establish clear performance expectations and accountability.Conduct regular team meetings, performance reviews, and training sessions.Support succession planning and talent development initiatives.Business LeadershipPartner with the Cluster Director of Food Beverage and Outlet Managers to drive revenue growth and profitability.Identify business opportunities and develop innovative promotions, seasonal programs, and revenue-generating initiatives.Monitor financial performance, labor productivity, costs, and departmental KPIs.Analyze sales trends and guest feedback to improve outlet performance and market positioning.Assist in budget preparation, forecasting, inventory management, and cost-control initiatives.Guest ExperienceChampion a guest-centric culture throughout all FB operations.Build strong relationships with guests and ensure personalized service experiences.Proactively address guest feedback and service recovery opportunities.Collaborate with other hotel departments to create seamless and memorable guest journeys.Collaboration CommunicationWork closely with Culinary, Sales Marketing, Rooms Division, Events, and other hotel departments to achieve operational and commercial goals.Ensure effective communication between outlets and supporting departments.Participate in leadership meetings and contribute to hotel-wide initiatives.Administrative ResponsibilitiesAssist in preparing operational reports, forecasts, and business reviews.Ensure accurate scheduling, payroll administration, and staffing plans.Maintain proper inventory, purchasing, and cost-control procedures.Support implementation of company policies, brand standards, and operating procedures.Perform Manager-on-Duty duties as assigned.Andaz Tokyo Toranomon Hills is seeking an Assistant Director of Food Beveragea { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}Position SummaryThe Assistant Director of Food Beverage supports the Cluster Director of Food Beverage in leading all Food Beverage operations across the hotel, including restaurants, bars, lounges, in-room dining, and special event operations. This role is responsible for ensuring exceptional guest experiences, driving operational excellence, developing high-performing teams, and contributing to the commercial success of all FB venues.
The ideal candidate is a passionate hospitality professional with strong luxury hotel experience, a hands-on leadership style, solid business acumen, and a commitment to delivering memorable guest experiences while fostering a positive and collaborative team culture.
Key ResponsibilitiesOperational LeadershipSupport the Cluster Director of Food Beverage in the day-to-day management of all FB operations.Ensure consistent execution of brand standards, service excellence, and operational procedures across all outlets.Lead by example through active floor presence and hands-on management.Monitor service quality, cleanliness, product presentation, and overall guest satisfaction.Conduct regular operational walk-throughs and ensure compliance with hotel standards and local regulations.Drive continuous improvement through training, coaching, and performance follow-up.
Team Leadership DevelopmentRecruit, train, coach, and develop outlet managers and FB team members.Foster a positive, inclusive, and high-performance working environment.Collaborate closely with outlet management teams to establish clear performance expectations and accountability.Conduct regular team meetings, performance reviews, and training sessions.Support succession planning and talent development initiatives.Business LeadershipPartner with the Cluster Director of Food Beverage and Outlet Managers to drive revenue growth and profitability.Identify business opportunities and develop innovative promotions, seasonal programs, and revenue-generating initiatives.Monitor financial performance, labor productivity, costs, and departmental KPIs.Analyze sales trends and guest feedback to improve outlet performance and market positioning.Assist in budget preparation, forecasting, inventory management, and cost-control initiatives.Guest ExperienceChampion a guest-centric culture throughout all FB operations.Build strong relationships with guests and ensure personalized service experiences.Proactively address guest feedback and service recovery opportunities.Collaborate with other hotel departments to create seamless and memorable guest journeys.Collaboration CommunicationWork closely with Culinary, Sales Marketing, Rooms Division, Events, and other hotel departments to achieve operational and commercial goals.Ensure effective communication between outlets and supporting departments.Participate in leadership meetings and contribute to hotel-wide initiatives.Administrative ResponsibilitiesAssist in preparing operational reports, forecasts, and business reviews.Ensure accurate scheduling, payroll administration, and staffing plans.Maintain proper inventory, purchasing, and cost-control procedures.Support implementation of company policies, brand standards, and operating procedures.Perform Manager-on-Duty duties as assigned.Experience EducationBachelor's degree in Hospitality Management, Business Administration, or a related field preferred.Minimum 5 years of progressive Food Beverage leadership experience in luxury or lifestyle hotels.Experience overseeing multiple outlets, including restaurants, bars, lounges, and in-room dining operations.Experience with international luxury hotel brands is preferred.Hyatt experience is preferred but not required.Leadership CompetenciesStrong operational leadership with a hands-on management approach.Demonstrated ability to coach, motivate, and develop high-performing teams.Strong attention to detail and commitment to service excellence.Ability to create accountability and consistently drive operational standards.Business AcumenStrong understanding of financial management, budgeting, forecasting, labor management, and cost control.Proven ability to identify revenue opportunities and implement successful business initiatives.Commercially minded with an entrepreneurial approach to driving outlet performance.Interpersonal SkillsPassion for hospitality and creating memorable guest experiences.Strong communication and relationship-building skills.Collaborative leadership style with excellent cross-functional teamwork abilities.Ability to remain calm and effective in a fast-paced environment.Technical SkillsProficiency in Microsoft Office Suite (Excel, Word, PowerPoint).Experience with POS systems and restaurant management software.Strong analytical and reporting skills.Candidate ProfileWe are seeking a passionate and dynamic hospitality leader who demonstrates:
Luxury Lifestyle Hotel ExperienceStrong Food Beverage leadership experience within luxury or lifestyle hospitality environments, with exposure to multiple outlets and diverse dining concepts.
Operational ExcellenceA hands-on leader who leads by example, maintains exceptional standards, develops teams through coaching and mentorship, and drives consistent execution through accountability and follow-up.
Business LeadershipCommercial awareness and the ability to proactively identify opportunities to enhance revenue, profitability, and guest satisfaction through innovative initiatives and strategic thinking.
Guest-Centric Collaborative MindsetA genuine passion for hospitality, exceptional relationship-building skills, and a collaborative approach to working across departments while creating memorable guest experiences.
Open to Local International TalentWe welcome applications from both Japanese and international candidates. Candidates currently based in Japan are preferred; however, exceptional overseas candidates will also be considered.
Experience EducationBachelor's degree in Hospitality Management, Business Administration, or a related field preferred.Minimum 5 years of progressive Food Beverage leadership experience in luxury or lifestyle hotels.Experience overseeing multiple outlets, including restaurants, bars, lounges, and in-room dining operations.Experience with international luxury hotel brands is preferred.Hyatt experience is preferred but not required.Leadership CompetenciesStrong operational leadership with a hands-on management approach.Demonstrated ability to coach, motivate, and develop high-performing teams.Strong attention to detail and commitment to service excellence.Ability to create accountability and consistently drive operational standards.Business AcumenStrong understanding of financial management, budgeting, forecasting, labor management, and cost control.Proven ability to identify revenue opportunities and implement successful business initiatives.Commercially minded with an entrepreneurial approach to driving outlet performance.Interpersonal SkillsPassion for hospitality and creating memorable guest experiences.Strong communication and relationship-building skills.Collaborative leadership style with excellent cross-functional teamwork abilities.Ability to remain calm and effective in a fast-paced environment.Technical SkillsProficiency in Microsoft Office Suite (Excel, Word, PowerPoint).Experience with POS systems and restaurant management software.Strong analytical and reporting skills.Candidate ProfileWe are seeking a passionate and dynamic hospitality leader who demonstrates:
Luxury Lifestyle Hotel ExperienceStrong Food Beverage leadership experience within luxury or lifestyle hospitality environments, with exposure to multiple outlets and diverse dining concepts.
Operational ExcellenceA hands-on leader who leads by example, maintains exceptional standards, develops teams through coaching and mentorship, and drives consistent execution through accountability and follow-up.
Business LeadershipCommercial awareness and the ability to proactively identify opportunities to enhance revenue, profitability, and guest satisfaction through innovative initiatives and strategic thinking.
Guest-Centric Collaborative MindsetA genuine passion for hospitality, exceptional relationship-building skills, and a collaborative approach to working across departments while creating memorable guest experiences.
Open to Local International TalentWe welcome applications from both Japanese and international candidates. Candidates currently based in Japan are preferred; however, exceptional overseas candidates will also be considered.