The Hilton Baltimore Inner Harbor is looking for their next Assistant Director of Catering to join their team.

The hotel is neatly situated near Baltimore’s scenic Inner Harbor, and adjacent to Oriole Park at Camden Yards. Directly linked to over a million additional square feet of space by covered pedestrian sky bridge to the Baltimore Convention Center. This property features 757 guestrooms and over 100,000 square feet of meeting space with their largest room being 26,712 square feet.

Our ideal candidate will bring proven catering sales leadership experience, ideally from a current Assistant Director or tenured Senior Catering Manager role. A strong track record of success is essential, along with a demonstrated commitment to supporting team performance and consistently achieving top results. The candidate should possess solid knowledge of the local catering market and the planning expertise required to book, detail and flawlessly service events.

Shift Pattern: This role maintains a primarily Monday through Friday work schedule; however, flexibility is required to support early morning and late evening commitments, as well as weekends and holidays. These additional hours may be necessary to accommodate group events, site inspections, and hotel client engagement opportunities.

Pay Range: This role is a salaried role in a range of $92,000 - 95,000.00 and will be aligned with the candidate's experience and qualifications. This role qualifies to participate in the Hilton Sales Incentive Plan. 

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Access to pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

 

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As Assistant Director of Catering you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts.  As ADOC you will be assisting the Director of  Sales to achieve superior results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation and event operations.  As ADOC you will support and act on behalf of the Director of Sales. 

Specifically, your essential functions will be to perform the following tasks to the highest standards:

STRATEGY:

 Drive innovation and creativity within event delivery 
 

Ensure that high quality service standards are maintained through continuous reviews of processes and procedures 
 

Actively support the sales process. 

LEADERSHIP:

Support leadership and direction in all Catering matters. 

Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers 

Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices

Participate or represent Hilton in industry social/meeting/events professional associations

 

CULTURE:

Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Events talent pipeline 

Integrate Hilton’s Values/Mission/Purpose when implementing Event initiatives and support Team Member-centric and guest-centric programs

Lead with Hilton culture engaging with Team Members through direct and meaningful interactions 

Be an ambassador for customer service.  

TALENT:

Motivate and provide a work environment in which team members are productive 

Listen and respond to team members needs while having an open-door policy

Manage group and interpersonal conflict effectively 

CATERING OPERATIONS EXCELLENCE: 

Assist to ensure the proper use of all function space, exhibit hall, and event spaces 

Assist to manage supplier and vendor relationships 

Possess subject matter expertise and ensure standards/practices

Assist in the development and management of departmental budgets 

Assist in short, medium, and long-term forecasting and actual cost reporting for events 

Assist to ensure proper staffing for the needs of the business 

Assist to integrate current trends in event management and design 

Participate in customer site inspections and assists with the sales process as necessary 

 

What are we looking for?

•    Minimum Years of Experience: three (3) years Hospitality related experience at manager level. 
•    Minimum of 1 year of project management or management experience. 
•    Other requirements: Travel percentage:  10%  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•    Knowledge of the hotel property management systems (Delphi.fdc)
•    Significant experience in revenue management or a similar analytical role
•    Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What are the benefits of working for Hilton?*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travelHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents. Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certificationsFlexible shifts and days offComprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCareMental health resources including free counseling through our Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)401K plan and company match to help save for your retirement.

**Available benefits may vary depending upon property-specific terms and conditions of employment.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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