The Role:
We’re looking for an Assistant Director GPS Support, a pivotal leadership role at the heart of GCC operations in Asia Pacific. As the Assistant Director GPS Support, you’ll drive commercial growth and elevate service excellence by leading GPS Support operations across the region. As the key connector between hotel partners, regional teams, and GCC leadership, you’ll ensure seamless service recovery, data-driven decision-making, and stakeholder engagement. This role is perfect for a strategic thinker with deep expertise in reservations and customer service, ready to lead a high-performing team and continuously enhance operational efficiency. We are looking for the right candidate in any of the following locations: China, Korea, Japan and India on a remote/hybrid working arrangement.
What you'll do:
The Assistant Director, GPS Support – ASPAC, will lead strategic and operational initiatives to enhance GPS Support services across the Asia Pacific region. They will act as a key liaison between hotel partners, regional operations, and GCC leadership, ensuring service excellence, operational efficiency, and stakeholder engagement. The role will include:
The Role:
We’re looking for an Assistant Director GPS Support, a pivotal leadership role at the heart of GCC operations in Asia Pacific. As the Assistant Director GPS Support, you’ll drive commercial growth and elevate service excellence by leading GPS Support operations across the region. As the key connector between hotel partners, regional teams, and GCC leadership, you’ll ensure seamless service recovery, data-driven decision-making, and stakeholder engagement. This role is perfect for a strategic thinker with deep expertise in reservations and customer service, ready to lead a high-performing team and continuously enhance operational efficiency. We are looking for the right candidate in any of the following locations: China, Korea, Japan and India on a remote/hybrid working arrangement.
What you'll do:
The Assistant Director, GPS Support – ASPAC, will lead strategic and operational initiatives to enhance GPS Support services across the Asia Pacific region. They will act as a key liaison between hotel partners, regional operations, and GCC leadership, ensuring service excellence, operational efficiency, and stakeholder engagement. The role will include:
Experience:
3-5 years in Hyatt Hotel or Hyatt GCC operations environment
5-10 years of hospitality industry or related field experience preferred
Education:
BSc / BA (required)
MSc / MA (preferred)Computer Skills:
Must be proficient in using Microsoft Office, particularly Excel, PowerPoint, and Teams.
Hyatt Central Reservation System knowledge (required)
Hyatt Property Management System knowledge (preferred)
What You’ll Bring:Excellent organisational and leadership skills
Strong relationship-building and customer service mindset
Ability to work independently and collaboratively as part of a team
Must be able to travel for hotel openings/training (approximately 5%–10%)
Outstanding verbal and written communication skills
Strong presentation and training delivery capabilities
Effective interpersonal skills to engage with diverse stakeholders
Ability to evaluate information, identify trends, and set priorities
Working knowledge of data analysis and performance/operational metrics
High attention to detail and accuracy in reporting and decision-making
Capable of developing and supporting departmental SOPs
Skilled in multitasking and managing multiple projects simultaneously
Familiarity with industry legal rules and guidelines
Understanding of hospitality operations, brand standards, and service excellence
Qualifications:Experience:
3-5 years in Hyatt Hotel or Hyatt GCC operations environment
5-10 years of hospitality industry or related field experience preferred
Education:
BSc / BA (required)
MSc / MA (preferred)Computer Skills:
Must be proficient in using Microsoft Office, particularly Excel, PowerPoint, and Teams.
Hyatt Central Reservation System knowledge (required)
Hyatt Property Management System knowledge (preferred)
What You’ll Bring:Excellent organisational and leadership skills
Strong relationship-building and customer service mindset
Ability to work independently and collaboratively as part of a team
Must be able to travel for hotel openings/training (approximately 5%–10%)
Outstanding verbal and written communication skills
Strong presentation and training delivery capabilities
Effective interpersonal skills to engage with diverse stakeholders
Ability to evaluate information, identify trends, and set priorities
Working knowledge of data analysis and performance/operational metrics
High attention to detail and accuracy in reporting and decision-making
Capable of developing and supporting departmental SOPs
Skilled in multitasking and managing multiple projects simultaneously
Familiarity with industry legal rules and guidelines
Understanding of hospitality operations, brand standards, and service excellence