Job Description

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Essential duties and responsibilities

Possess a high degree of familiarity in connection with hotel services and facilities, tours, transportation and restaurant recommendationsExperienced in leading the concierge team in delivering exceptional concierge services, bell services, airport services and driveway services.Handle any guest problems or complaints in an understanding and hospitable manner.Ensure they are resolved and followed through.Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishmentBe responsive to associates needs and problems; be firm, fair and consistent in dealing with challenges.Continuously strive for new thoughts and ideas to improve and strengthen the Concierge team, up-date standard operating procedures and implement them.At all times strive to represent Rosewood Hong Kong in most professional, courteous and efficient manner.

Requirements

Degree or Higher Diploma in Hospitality or Tourism management is an advantageMinimum 4-5 years’ relevant working experience in a sizeable luxury hotel, with at least 2 years in similar capacityProficiency in English, Putonghua and Cantonese is essentialProven managerial abilities in people management, strategic planning and problem solvingHigh standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills