ASM Global, the Leader in privately managed public assembly facilities has an immediate opening for an Assistant Box Office Manager at the DCU Center, Worcester, MA 01608.
Essential Duties and Responsibilities:
Include the following. Other duties may be assigned.
Prepares or assist with preparation of a daily report of business transactions.
Prepares nightly deposits and reconciliations
Supervises and schedules ticket sellers and completes weekly payroll.
Processes group sales orders and complimentary ticket requests.
Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner
Maintains communication with ticket company representatives for updates and/or revisions in computer operations
Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
Assists with preparation of the final Box Office statement for settlement of each event
Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
Maintains and processes suite tickets holders for each event.
Maintains accurate count of tickets sold, money received from ticket sellers and change banks
Sells tickets as needed
Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
Supervisory Responsibilities:
Assists the Box Office Manager with management of Ticket Sellers. Carries out supervisory responsibilities in accordance with ASM GLOBAL's policies and applicable laws. Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or GED required
1 to 2 years box office related experience preferred
Skills and Abilities:
Excellent communication, problem solving, and organizational skills required
Demonstrated knowledge of financial procedures, including record keeping and reconciliation
Knowledge of supervisory principles and practices
Excellent customer service and public relations skills
Ability to count money, make change
Computer Skills:
Experience with Excel spreadsheets desired
Experience with computerized ticket systems, such as Ticketmaster preferred
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply
https://www.dcucenter.com/venue-info/employment/
DCU Center
50 Foster St
Worcester, MA 01608
Applicants that need reasonable accommodations to complete the application process may contact 508-929-0114.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.