DUTIES AND RESPONSIBILITIES — Bakery Department Lead Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with a strong emphasis on fast, friendly customer service. Assist customers with product suggestions, special orders, and food‑preparation recommendations. Engage in suggestive selling through phone calls, in‑store intercom announcements, and direct customer interaction. Answer incoming calls professionally; resolve customer issues appropriately and escalate to the Store Director when needed. Product Preparation, Baking & Quality Standards Possess full working knowledge of all bakery duties, including preparation, baking, decorating, packaging, and product display. Implement proper, efficient baking, preparation, and packaging techniques to maintain product quality. Ensure proper temperatures are maintained during all phases of preparation, display, and storage. Maintain clean, sanitary, safe, and well‑organized bakery areas, equipment, cases, and prep spaces. Maintain bakery case visual appeal, freshness, and inventory levels in accordance with company standards. Merchandising & Department Presentation Build bakery displays, rotate stock, and remove outdated or spoiled product promptly. Implement effective promotional and seasonal displays to support division sales objectives. Ensure work areas and department spaces are clean, organized, and compliant with sanitation guidelines. Maintain compliance with all code‑dating policies and product labeling requirements. Team Support, Scheduling & Training Assist with scheduling employees to ensure proper staffing levels and service coverage. Support supervision, training, and assignment of duties to bakery staff. Train employees in customer service, store policies, preparation standards, and record‑keeping procedures. Identify employees with potential for advancement and support their development. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Operations & Department Management Assist with planning daily bakery operations and monitoring production processes for efficiency and profitability. Understand and perform opening and closing procedures for the department. Prepare or assist with generating sales reports, inventory reports, and other required documentation. Conduct or assist with physical inventory every 4 weeks and maintain proper back‑stock organization. Control shrink and department costs through proper rotation, storage, and ordering practices. Maintain and organize cooler and storage areas. Inventory Control, Receiving & Recordkeeping Ensure adequate product quantity, quality, and freshness in accordance with division directives. Stock and rotate product following proper storage, temperature control, and packaging guidelines. Perform receiving responsibilities including breaking down loads, verifying invoices, inspecting quality, and reporting shortages. Maintain accurate department records and complete administrative paperwork such as: Daily log sheets Production charts Sales and labor reports Other required compliance documents Additional Responsibilities Attend and participate in sales meetings when required. Communicate sales goals, performance updates, and opportunities to bakery employees to drive positive results. Perform necessary and assigned duties to support overall department and store operations.