DUTIES AND RESPONSIBILITIES Customer Service & Communication Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Assist customers with product suggestions, special orders, and food preparation ideas. Answer and appropriately respond to incoming calls. Receive and resolve customer complaints, escalating to the Store Director as needed. Engage in suggestive selling and other sales techniques via telephone, in-store intercom, and direct customer interaction. Bakery Production & Product Quality Assist with all bakery duties, including preparation, baking, decorating, and product display. Implement proper and efficient product preparation and packaging techniques. Build effective displays and rotate/remove outdated or spoiled product. Maintain Bakery case cleanliness, visual appeal, and inventory levels. Maintain proper temperatures during all phases of preparation, display, and storage. Ensure proper code dating is enforced for all bakery products. Follow and maintain all department quality standards. Department Operations & Standards Assist with planning daily operations and monitor production processes according to company procedures and profitability goals. Maintain bakery area and equipment cleanliness, sanitation standards, and a safe work environment. Ensure the department, cooler, and work areas are organized and properly maintained. Implement seasonal and promotional displays. Understand and follow opening and closing procedures. Maintain working knowledge of company policies outlined in the Albertsons/Tom Thumb Employee Handbook. Inventory, Receiving & Recordkeeping Control inventory to ensure adequate product quantity, quality, and freshness, following division directives. Stock and rotate products and maintain the cooler. Assist with preparing sales and inventory reports. Assist with physical inventory every four weeks. Perform receiving duties, including: Breaking down loads Verifying orders using invoices Inspecting product quality Reporting shortages Stocking and rotating product Follow product temperature, storage, and packaging guidelines. Process administrative paperwork and maintain accurate department records. Complete and monitor daily log sheets, Production Charts, Sales and Labor reports, and other required logs. Leadership & Employee Support Assist with scheduling, supervising, training, and assigning duties to bakery employees. Help ensure staffing levels support adequate coverage and service. Support employee development by coaching, training on policies, and reinforcing performance expectations. May attend and participate in sales meetings; may communicate department performance, goals, and opportunities to employees. Shrink & Cost Management Control shrink through proper rotation, handling, preparation, and display techniques. Maintain awareness of cost control measures and operational efficiencies.