Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic. We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success. Our commitment to equality ensures that every individual has the opportunity to thrive.

Summary of the role:

This role involves overseeing clinic operations with key responsibilities including duty roster management, inventory (indent) management, and patient retention strategies. It also includes ensuring proper maintenance of the facility, conducting training and development for clinical staff, handling grievance redressal, and managing medical records efficiently.

Job Description:

Manpower Management:

Responsible for deployment of manpower as per the scheduled shifts.To assist HR team in recruiting the technical staff and trainingTo maintain manpower planning activities such as Attendance, Leaves, Employee Grievances etc.

Machine Maintenance:

To work with BME team to ensure the uptime of the Dialysis Machine, RO plant, any other medical equipmentTo monitor the quality aspects of RO water also to ensure all the water quality parameters are met the Standards.
 

Material Management:

To maintain right inventory levels at unit level, analyzing consumption pattern, assets management.Ensuring Stock is properly maintained, properly utilized as per the Ideal consumptionCoordinate with the Purchase department regarding any shortfall in stock and do the local purchase when required

Patient Care:

Responsible for Service delivery for Patient care, patient scheduling, resolving patient grievances etc.Responsible for patient retention at unit levelProper hygiene is maintained at center to prevent infections.

Medical Documentation:

Maintenance of medical records like (HD Sheet, RO Log book, Machine disinfection log book, Consent Form, Patient Viral Marker etc).

Other Operational Functions and P&L:

Handling Projects and setting up of new centers.Collections from Units in coordination with Finance department as per the credit term.Take corrective action and follow-up to reduce/maintain the cost of operationWork towards to achieve the budgeted numbers100% adherence to company reporting toolsCost optimization: Proper utilization of Consumable per treatment, Electricity, water, proper Management of patient and staff roster, repair and maintenance cost, local purchase, petty cash and etc.Generation of Management Information reports viz. (Consumable reports, Daily revenue reports, patient data Etc...).

Adherence - Company Policies:

Ensure adherence to company’s time & attendance policyEnsure adherence to company’s code of conduct & ComplianceMaintain the team camaraderie/harmonyDrive effectively the positive environment for Unit100% accuracy in reportingMaterial receivable and properly organizing materials in storeroomDispensing daily consumable to clinical staff.Close monitoring on patient wise consumption