**Position Title: Assistant Account Manager** **Location: Washington, DC** **Shift: 12:00 PM – 8:00 PM** **Company: Securitas Security Services USA, Inc.** **Job Summary** Securitas Security Services USA, Inc. is the global leader in protective services, committed to helping clients safeguard their most critical assets through the integration of cutting-edge technology and highly trained personnel. We are currently seeking a highly motivated Assistant Account Manager to support a dedicated client site in Washington, DC. This position is responsible for assisting with the day-to-day oversight of a large-scale operation, managing 150 employees and approximately 5,200 hours per week (HPW) for one specific global client. Working the 12:00 PM to 8:00 PM shift, this leader will support scheduling, compliance, service delivery, and personnel management—using Oracle Workforce Management (WFM) to ensure coverage and operational efficiency. The Assistant Account Manager works in close collaboration with the Account Manager, client representatives, and internal teams to uphold performance standards and support organizational success. **Key Responsibilities** + Assist in the management of a dedicated client site running 5,200 HPW and employing 150 security professionals. + Maintain operational oversight during the afternoon/evening shift (12:00 PM – 8:00 PM). + Manage scheduling and workforce adjustments using Oracle Workforce Management (WFM) to ensure proper coverage and cost control. + Serve as a key point of contact for client communications and internal coordination during your shift. + Monitor and support team performance through regular coaching, mentorship, and corrective actions as needed. + Implement initiatives focused on employee retention and engagement, including recognition programs, consistent communication, and proactive problem resolution. + Collaborate with leadership to identify and address root causes of turnover and to develop a stable, committed workforce. + Partner with HR to support onboarding, employee relations, and compliance with Securitas policies and applicable laws. + Review and ensure timely completion of daily activity reports, incident reports, and other required documentation. + Foster a positive team culture focused on accountability, service excellence, and continuous improvement. + Support the implementation of client-specific security initiatives and process enhancements. + Respond promptly and professionally to operational issues or incidents. **Qualifications** + Prior experience in a supervisory or assistant management role, ideally in security or operations management. + Proven ability to manage large-scale teams (100+ employees) in a fast-paced, client-driven environment. + Experience with scheduling platforms; Oracle WFM experience is strongly preferred. + Excellent communication, organizational, and problem-solving skills. + Strong interpersonal skills with the ability to lead, coach, and influence teams. + High level of professionalism, dependability, and adaptability. + Ability to work independently and in partnership with the Account Manager. + Flexible and available to support emergencies or off-hour requests as needed. **Compensation & Benefits** Securitas offers a competitive starting salary of $90,000/year, commensurate with experience, plus a full benefits package that includes: + Medical, Dental, Vision, and Life Insurance + 401(k) Retirement Plan + 10 Vacation Days, 6 Sick Days, and 4 Floating Holidays + Opportunities for advancement within a global security leader **Why Join Securitas?** At Securitas, we don’t just offer jobs; we provide careers. If you’re ready to make an impact, lead a team, and shape the future of security, we encourage you to apply. With a commitment to professional growth, operational excellence, and client satisfaction, Securitas provides an environment where leaders thrive. Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic. If you are passionate about event management, detail-oriented, and share our commitment to safety, we invite you to apply today to become a part of the Securitas team. \#AF-SSTA _Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic._ Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: + Retirement plan + Employer-provided medical and dental coverage + Company-paid life insurance + Voluntary life and disability insurance + Employee assistance plan + Securitas Saves discount program + Paid holidays + Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.