Why join us?

HSBC have an operations hub in Kuala Lumpur Manila within the Global Service Centre (GSC). These support multiple products and legal entities and are responsible for various functions within the trade life cycle. Cash Equity Operations forms part of the wider Markets and Securities Services Operations and, segregated by asset class, is responsible for ensuring all equity trades booked by the front office flow through the various stages of the trade life cycle and settle successfully on value date. All settlements for this function reside within the Kuala Lumpur (KL) and Manila GSCs with London/HK/France supporting the depot management and transaction management functions.

The Opportunity:

Responsible for managing the Settlement Ops,Depot teams under new exception-aligned operating model. Depot Management will be deconstructed and tasks realigned to relevant teams in both KL and Manila.Transaction Tax oversight will be realigned under KL Ops within the Equity Sett Ops Control utility.

What you’ll do:

Ensure that trades are correctly matched and settled timely in the market.Ensure that risk control framework and escalation procedures are adhered to.Ensure end of day checks are actioned.Implement process efficiencies to improve service quality.Build strong Business and Operations Management relationships.Assist management in achieving overall business objectives. Work in collaboration with the team to resolve issues.Achieve set performance benchmark and target for each year.Continuous increase of process knowledge thru cross training.Engage with onshore business partners in communicating issues and/or escalations.

Liaise with external clients in order to resolve issues and/or answer queries.