Date Posted:

2025-09-09

Country:

Thailand

Location:

Otis Elevator Company (Thailand) Limited, No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok

Job Responsibilities:

1. Manage supervisor and mechanics in Infrastructure projects to come out with highest quality/safety/reliability products to meet customer satisfaction

2.Maintain and collect daily log and service report from technicians and gather information on faulty products and systems for necessary action. Analysis raw data to come out the action/mitigation plan.

3.Prepare all reports regarding service department, ensure reports to error free and submit it to service operation manager as per company policy.

4.Ensure compliance to all service center staff regulations to ensure effective working of company.

5.Administer and perform all activities in line with company procedures regarding service department.

6.Assist all team members to follow established dress code, maintain punctuality and cleanliness as per company directives in service facility.

7.Manage facility to achieve target revenue generation by maintaining service department efficiently.

8.Monitor all service enquiries and procedures to ensure completion of all clients’ requirements.

11.Administer check lists, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.

12.Leading in NOE (Non Otis Equipment) products. Sourcing ordering from local/ oversea. Managing NOE products in entire portfolio.  Also coordinate with oversea for NOE coordination.

13. Provide training to employees for NOE knowledge to ensure the filed employees have sufficient knowledge.

Competencies:

1.Supervision

2 Staffing

3. Customer Service

4. Strategic Planning

5. Electronics Troubleshooting

6.Technical Leadership

7.Technical Understanding

8.Equipment Maintenance

9. Teamwork

10. Job Knowledge
Job Requirements:

1. University graduate in business, Engineering (electrical or mechanical) or equivalent

2. At least 5 years and above experience in managerial level in elevator and escalator business

3. High motivational and leadership skills

4. Good communication and interpersonal skills required

5. Good command of English competency

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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