Your Impact
The primary purpose of this role is coordinate between field and CSC personnel to assist in follow-up on incidents, design and implement programs supporting strategic initiatives and run the business activities. This position will serve as the first point of contact on non-emergency response items, facilitating intelligence gathering and summarization for the Director of Process and Strategy. The principle purpose of this position is to enable an environment actively fostering collaboration between the field and CSC personnel to accomplish desired capabilities, tools and process improvements. This position will facilitate the information cascade of programs and events from CSC and field personnel and communicate updates to the Director of Process and Strategy for direction and critical decisions. This role works closely with the Regional Asset Protection and Safety Directors / Managers as well as CSC based support functions to identify and proactively address needs, opportunities and provide immediate support in response to incidents in the field.
What You Will Do
Coordinates overall development and maintains ongoing improvement initiatives of AP and Safety programs
Actively seek alignment and integration around corporate initiatives to assess impact to store operations and ensure AP organization is educated and prepared for efforts as they deploy. Partner with corresponding AP director to identify and mitigate risk exposure with new / future initiatives
Design and implement programs that support run the business activities and adoption / realization of departmental strategy
Analyze data and identifying trends to partner with the CSC / field subject matter experts to take appropriate actions in facilitating training and change management to address key behavioral shifts to accomplish desired outcomes
Identify what is most important for DAPSMs to focus on within the review platform. Maintain updates to Store Support Review (SSR) content as processes and focuses change
Lead efforts to improve efficiency with the CyberGate / CyberManager platform. Maintain decision rights for any changes being recommended by business partners to this platform. Develop and cascade necessary training to field and store teams on any major enhancements and changes
Complete store visits throughout the fiscal year to identify opportunities related to Loss Prevention & Safety departmental processes, programs and technology requirements
Coordinate field efforts around run the business activities and updates being developed and delivered by the LP & Ops Support Directors and Managers
Facilitate town hall discussions to drive future field and store facing initiatives
Coordinate with Learning & Development / Leadership to deliver training programs for Asset Protection and Safety as related to Asset Protection and Safety programs, processes and initiatives
Participate in training sessions for AP and Store personnel related to Asset Protection programs and processes to identify gaps and partner with the subject matter experts at the CSC to provide solutions
Coordinate all training broadcasts intended for store AP and Support teams. Determines topics based on time / seasonally relevant needs of stores and the APS organization. Assists with direction and review of scripts and content to ensure alignment to department and organization strategy
Mentor newly onboarded DAPSMs and collaborate with CSC Staff to deliver core development training to rookie DAPSM/RAPSD
Attend meetings and represent the department when the Dir. Of Process and Strategy is unavailable. Serve as backup to Director and make critical decisions that align with departmental strategy
Collaborates with key stakeholders in the corporate office and cross-functional teams throughout the organization to ensure alignment of programs and processes
Recognize trends in programs to see the opportunities and understand what is working well and not working well in order to take appropriate action to drive performance in an omni-channel environment
Analyzes data to identify issues, root causes, and trends contributing to margin erosion
Recognizes enterprise and industry wide trends and work collaboratively with cross functional groups to develop and implement solutions across entire organization
Escalates issues to the Dir. Process and Strategy as needed
Minimum Qualifications
Bachelor's Degree or equivalent experience and 5-7 Years Retail or professional environment in LP
5-7 Years Multi-store big-box retail experience
Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems
Experience working closely with cross-functional teams
Preferred Skills/Education
LPC/LPQ qualification
Experience working in an omni-channel retail environment
Demonstrated experience analyzing business documents (P&L, exception reports, etc.)
Experience conducting quality reviews/audits
Experience in using physical security systems (CCTV, EAS, etc.)
Completion of a certified training program (Wicklander-Zulawski or Reed training)
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
#LI-81BMAT
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.