Cisco Asset Manager 

Meet the Team

Cisco Asset Management Services provide customers with near real-time visibility into their Hardware (HW) and Software (SW) Installed Base (IB). This enables customers to efficiently manage their Cisco entitlements throughout their lifecycle and make informed business decisions.  

As a Cisco Asset Manager, you will play a pivotal role in engaging directly with customers, providing valuable insights, and collaborating with Cisco’s Customer Experience (CX) and Sales teams. You’ll help customers optimize their hardware, software, and service coverage while driving operational excellence and reducing risks. This role is key to Cisco’s recurring revenue model, ensuring clean, accurate data and empowering customers to better understand and manage their Cisco inventory.

Your Impact

Define customers’ business structures and identify the Cisco Assets (HW & SW) to be managed under the service scope. Combine customer, network, and Cisco perspectives into an Installed Base (IB) baseline, capturing device quantities, types, locations, service coverage, and other key asset attributes. Conduct ongoing discovery of all hardware and software assets purchased or deployed across networks and validate ownershio and usage with customers. Provide insights to support customer reconciliation and validate data for Software and Service Enterprise Agreements when applicable. Deliver actionable reports on software compliance (e.g., OS conformance) to minimise downtime and ensure devices operate with up-to-date, recommended versions. Assist ustomers in developing a "Smart Account" strategy to centralize licenses, devices, and agreements based on their business needs. Prepare reports, lead client calls, participate
in Quarterly Business Reviews (QBRs), and conduct on site visits as required. 

Minimum Qualifications 

Demonstrated ability to analyze large raw data sets and produce comprehensive, customer-focused reports. Proven Technical Knowledge of Cisco products, services, and the broader technology industry. A minimum of 5 years experience in customer engagement or service roles. Bachelor's degree or equivalent professional experience. Willigness to travel internationally on a quartely basis, as required. Fluent in English (other languages are a plus!)

Preferred Qualifications

 

Effective communication: Being a proeficient and assertive communication who inspires trust in others.

Time Management: Highly organized with outstanding time management skills to handle responsabilities efficiently.

Proactive Problem-Solving: Demosntrating self-sufficiency and a proactive mindset to address challenges efficiently.

Customer- Centric Atittude: Exhibiling a can-do attitude and eagnerss to deliver exceptional customer service.

 

#WeAreCisco 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all.

 

Take your next step and be you, with us!