Job description / Role Job Type
Full Time Job Location
Saudi Arabia Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Administration & Secretarial Company Industry
Travel, Hotel & Tourism

Overview

Established in 2000 in Turkey, Rixos pioneers the "All Inclusive, All Exclusive" concept, inviting guests to discover a world of possibilities with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Responsibilities

Ensure prompt, courteous, and accurate service to all guests to maximize customer satisfaction. Organize work within the department including assignments, time schedules, and vacations to ensure optimum utilization of manpower. Participate in the development, implementation, and review of policies, procedures, practices, and standards. Optimize the efficient usage of room inventory by monitoring, controlling, and providing feedback to support the departments. Recommend changes in methods, equipment, or employees to improve departmental standards and productivity. Assist the Front Office Manager in monitoring key performance indicators for the department and take corrective action as needed. Ensure adherence to company and hotel policies by all departmental employees. Ensure norms, procedures, and systems for safety and security of guest belongings (e.g., lockers, left luggage) are efficiently followed and monitored to ensure maximum comfort levels. Monitor billing procedures to ensure accurate payment, thereby maximizing organizational profitability. Ensure adherence to all statutory requirements by the Front Office. Maintain all Front Office documents and records as per operational and organizational requirements. Ensure all Front Office areas are neatly maintained at all times according to norms, hygiene, efficiency, cleanliness, and safety standards. Responsible for the efficient handling of all room reservations and their processing thereafter. Conduct briefing sessions regularly. Be familiar with all Front Desk and Cashiering functions. Manage guest ledger, long-stay guests, and paymasters. Greet and welcome VIP guests upon their arrival and escort them to their rooms. Identify training needs, plan activities, and oversee their implementation for all Front Office sections. Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.

Ideal Candidate Profile

University degree in Hotel Management with a minimum of 3 years in a similar role within a five-star hotel.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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