YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.\n\n

\nWould you like to become part of the world's most international company?
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\nA company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
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\nDo you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!

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\n\nYOUR TASKS \n\n

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Working Location : Chek Lap Kok, Hong Kong

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The Asia Pacific Network Control Centre (APNCC) combines the day-to-day air linehaul network management into an integrated daily control, monitoring and management structure for the DHL operational platform. It operates 24 x 7 to provide functional direction and leadership to the Network Control Group in countries and the Hubs & Gateways regionally and acts as the primary interface on line haul performance (both service and cost) with the linehaul providers (Airlines) and with the Aviation commercial group management team. It also monitors line haul performance to and from other regions, where DHL owned or controlled aircraft are used.

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The Network Control Centre Duty Officer performs the support function to the Duty Manager in shift in:

\n\n\n\tReviewing and appraising schedules, \n\tImmediately informed of any issues, potential and/or confirmed disruptions to the schedule,\n\tMaking decisions to optimise the operations and maintain performance; and \n\tInforming all concerned parties and management of network events. \n\tAssisting in every aspect in shift to allow Duty Manager making final decision on all areas of ambiguity (except technical).\n\tManaging ULD control function in AP region\n\n\n

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Main responsibilities will include:

\n\n\n\tAct as 24/7 first point of contact for all questions relating to the air network operations in routine mode and as well as in case of changes/failures in the air network / systems and to draw-up ad-hoc contingency solutions\n\tInform the stations’ NCG Management and their team about the network and airline daily status\n\tCommunicate clearly and decisively with Network staff for alterations in pre-planned operation\n\tMaintain the integrity of the air network schedules by ensuring all published data (block times, linehaul timings, capacity assigned) is accurate\n\tManage AP Heavyweight requests for review and approval on Network Routing\n\tPerform daily network capacity and optimization tasks within 24 hours from operations to ensure 100% uplift as planned through maximised network aircraft and minimal commercial air linehaul (CAL) usage\n\tPrepare and distribute “Night Performance Report” to Senior Operations Management\n\tValidate new route schedule plans with Network Optimization team\n\tAdvise and validate any deviation from seasonal base schedule with airline(s) and other related parties.\n\tBe the central point of contact to liaise with DHL owned and partner airlines for contingency arrangement as and when it is required.\n\tPerform NCC related activities and participate in projects as required\n\tPerform ULD management / replenishment with AP stations to ensure sufficient equipment for operations\n

YOUR PROFILE\n\n

\n\n\n\tUnder graduate degree or equivalent experience\n\t3 years of relevant working experienced (preferably in the operations area) \n\tPreferably 5-7 years total experience in an international service related / Aviation Control environment. \n\tGood knowledge and understanding of the DHL transport network and its service requirements as well as of aviation.\n\tClear and concise communication skill in written and spoken English\n\tWilling to work on 24-hour shift duty\n\tGood negotiation, analytical, problem solving, reasoning and decision making competencies\n\tGood planning and organizing skills\n\tExcellent computer software skills (MS excel, access)\n\tGood at establishing working relationships and developing personal contacts\n\tResilient to high stress level\n\n\nOUR OFFER\n\n\n\tStrong career support in an international environment\n\tGreat culture and colleagues\n\tMultifarious benefit program\n\n\n

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
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\nWe look forward to receiving your application!

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Personal Information Collection Statement Pertaining to Recruitment

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DHL Express (Hong Kong) Limited (\"DHL\") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the \"Ordinance\") and DHL's Personal Data Protection Policy (the \"Policy\") at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html

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By proceeding to respond to this recruitment advertisement you consent that we may use retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any or other purposes directly related thereto) in accordance with the Policy.

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All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.

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You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that isno longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs@dhl.com

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