ASDOH - Business Process & Clinic Tech Analyst Mesa, AZ (http://maps.google.com/maps?q=5835+E+Still+Circle+Mesa+AZ+USA+85206) Job Type Full-time Description A.T. Still University's Arizona School of Dentistry & Oral Health (ATSU-ASDOH) is seeking a full-time exempt Business Process & Clinic Tech Analyst on the Mesa, Arizona campus. The Business Process & Clinic Tech Analyst will be responsible for the technical administration, management, and support of the grading systems and communication tools supporting the ASDOH dental clinics. This person will assist in business process improvement activities and IT troubleshooting triage for the clinic. This individual will also oversee technical issues associated with 3D digital dentistry equipment and software, including license management and maintenance. They will be a key support figure to help train faculty, students, and staff, as well as set up proper collaboration with the lab and other vendors. This employee will help develop and implement systems for data analytics to better inform teaching faculty on the progress of students, both toward patient care and educational objectives. **Duties & Responsibilities:** + Analyze and document existing business processes and improve those processes through application software. + Investigate issues and problem areas, and take necessary actions to address the issue. + Test existing processes with new versions of clinic software. Verify current functionality and make recommendations for changes to processes to make best use of the new functionality. + Determine integration opportunities between the ATSU systems and the EMR/EDR system used within the clinic. + Daily management of the clinic grading system to meet the needs of the users. + Create, implement, and maintain reports, metrics, and dashboards as directed by dental school administrators and in coordination with consultants. + Implement and maintain necessary changes in 3D digital dentistry equipment and software, including licence management. + Provide training and education on system functions and business processes for new students and employees. + Provide feedback to help continuously improve the knowledge of day-to-day users. + Conduct training and education sessions on new areas of functionality. + Conduct training and education sessions to standardize the data input process and improve data integrity. + Create and support web-based training materials. + Maintain a tracking system for open issues and follow up on critical items. + Investigate issues and problem areas and document steps necessary to recreate the issues; make recommendations for resolution. + Act as a liaison between the clinic and ITS. + Manage key projects for the implementation of new technologies and related processes. + Assist in evaluating new technologies and their strategic implications. + Other duties as assigned. Requirements **Education & Experience:** + Bachelor's degree in Information Systems / CIS preferred or 4 to 6 years directly related experience. + Knowledge of transaction-based systems and related workflows. + Knowledge of database tools and systems. + Knowledge of spreadsheets (macros and formulas). + Knowledge of a scripting language such as JavaScript. + Information technology fundamentals, including but not limited to knowledge of networking, database access, and business analytics. + Experience in working collaboratively with end users. + Experience in analyzing business processes and workflows. + Ability to capture user requirements and translate them into functional processes. + Experience in managing and balancing multiple projects. + Knowledge of Google Docs / Sheets is a plus. ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits . A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities. In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another’s functions and each person’s importance as an individual.