RESPONSIBILITY

Establish, Manage and continuously develop local Social research team, including data and system, research methodology and client development Assistant top management team set up the OP and budget, design and plan research referral service developing strategy, realize industry strategic plan and client development, back-end technology investment and planning  Lead the research/client service teams to achieve yearly targets and ensure clients’ high satisfaction levels from high-quality service and drive cross-selling opportunities continuously  Guide the technology team’s work to form a smooth and effective communication between research and technology teams on analytical system development, data source development and other relevant tasks Lead research team participate in research & consulting services regarding to social media to clients from different industries, design and improve service products and solutions, develop talents from different levels, realize high quality and efficient cross-team cooperation Lead research team to conduct different client communication, including report presentation, the recommendation of social listening & insight services, industry knowledge training as well as brainstorming, communicate with clients about the innovation of marketing strategy based on research findings Able to design, development and implement continuous innovations on social research sector and keep competitive advantage within this industry  Develop talent pools and a balanced team structure top down, conduct regular training and sharing across teams  

Manage the team to:

Handle a number of different projects at once, ensuring time, budget and profitability requirements are met Produce outputs and research that are of high quality and consistent with agreed outputs Produce proposals that meet and where possible exceed the brief requirements Ensure all questionnaire facilitate strong data collection capability Provide accurate analysis and interpretation of data Liaise professional and effectively with the Operation departments to ensure we deliver what we say we will 

COMPETENCIES

Self-Management Communication Working Together Client Focus Knowledge & Expertise Flexibility