Company Description

ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life. 

Job Description

As an Area Manager you are responsible for maximizing sales and profitability and lead the area according to brand values, standards, policies and routines together with the store. Always with our customer in focus.

What you will do:

As staff responsible you are responsible for being compliant to company policies and local legislation to secure and protect employee relations and experience.

 

Core Sales & Operations Responsibilities

1. Business Growth

Drive retail stores top line sales growth to reach area budget.Constantly look for improvement to reduce operation cost.Lead and update store managers on business performance, area and company goals.Initiate changes to improve the business together with Store Managers and Area Team.Plan and manage resources for all stores and expansion projects within the area.

2. Store Operations

Keep store operations at a high-level standard which is in line with global guideline & company expectations.Ensure optimal resource & manpower planning to support smooth operations, effective stock management and minimizing shrinkage.Ensure compliance with company policies and local legislation.

3. Customer Experience

Inspire excellence and passion for customer service in the area.Propose and execute customer service standards that exceed customer expectations.Empower the store team to provide excellent service and enhance loyalty.

4. Team management

Oversee recruitment, training, and development of store management team to fill competency gaps.Collaborate with the Store Experience Manager and HRBP to implement succession planning and employee development pathways.Plan and coordinate staffing resources for new store openings.

 

Café-Specific Responsibilities

Receive and implement initiatives from the Central Café Team concerning concept, budget, and goals.Collaborate with Café Managers and Store Managers to initiate improvements in café business performance.Select, manage and maintain suppliers, producers, and wholesalers for café-related products.Ensure all café procurement activities comply with central agreements, traceability requirements, and certification demands. 

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open‑minded and curious, we dare to be different, we believe in constant improvement, and we empower and trust you to take ownership. Our values are part of who we are, what we stand for, and how we act.

 

What you need to succeed:

8+ years in retail store operation, experience in retail/fashion industry will be preferred.Leadership experience and good communication skills.Good commercial sense & business administration skills.Ability to travel.Spoken and written language skills: Mandarin and professional-level English.

Additional Information

This is a permanent position based in Shanghai, China under local employment terms and reports to the Omni Sales Manager.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this colleagues also receive:

H&M Group staff discountFlexible work arrangementsCelebration of Long Service AwardHIP - H&M Incentive Program for Long service employeeHealth checkup Paid leave / Sick leaveSupplementary Medical Insurance

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process. 

Ready to apply? Click on the I'M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Kindly note this position is offered on a local contract, therefore you should have the legal right to work in Mainland China before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!