Status: Full time
Schedule: Monday – Friday
Number of positions: 2
Internal Application Deadline: 22 July 2025

This vacancy is for an existing position.

Reports to: District Manager, Patient Service Centres

 

Purpose of the Role

 

The Area Supervisor, Patient Service Centres is accountable for providing leadership to assigned site location(s). This position is responsible for the day-to-day management of employees, workflow, client service, occupational health and safety, and resources within a single or several assigned sites and is also responsible for ensuring compliance with corporate policies and procedures.

 

Your responsibilities will include:

Monitors and follows-up on key metrics (PWT, Prod, NPS). Conducts Operations review. Effectively manages materials and supply levels and costs Develops and leads team to deliver exceptional customer service Serves as the contact for escalated CEM/customer issues/concerns. Investigates and addresses customer complaints. Reports site level service disruptions; coordinates response if required. Preference for candidates with the ability to perform phlebotomy when required Develops and lead team to ensure high quality lab services are provided to our customers Prepares and attends quality accreditation (IQMH/DAP) audits Conducts complex non-conforming events (NCE) investigations and provides follow-up; provides guidance and support for routine NCE investigations. Provides technical support for quality checklists/logs. Responsible for the day-to-day management of employees at site. Ensures scheduling requirements; reviews and approves time off requests and overtime shifts aligned to policy; authorizes all schedule changes; prepares quarterly sick report review. Manages recruitment, hiring, onboarding, discipline and terminations, attendance and performance management, training/development, and coaching. Prepares documentation for group benefits and returns to work. Sets departmental SMART goals; works with the team to achieve goals. Participates in meetings with Human Resources and local Union representatives to investigate grievances and other employee issues. Establishes and maintain a good working relationship with local Union representatives. Partners with Workforce Planning on schedule development and supports adjustments (inc. vacation coverage) Monitors employee files and creates incident logs. Provides support for major work orders/repairs, janitorial contracts. Provides approval for expenses. Organizes uniform refresh. Attends required meetings and participates in assigned projects. Provides appropriate onboarding and orientation to new hires. Prepares and leads rolling closures. Delivers training to teams as required (i.e. safety, quality, operational processes, etc.) Leads Incident investigations/Cority and implementation of corrective actions Supports employee graduated return to work program and delivery 

 

 

What you bring to the role:

High school diploma; post-secondary education an asset. 3+ years leadership experience managing a team and function. Phlebotomy skills, Home Care and/or Data Sort experience. Understanding of PSC functions, administrative skills. Supervisory experience preferred.