At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We are a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **Job Summary:** As the Area Service Manager, you will be responsible for: - · Providing technical support to North Zone for chiller servicing and overhauling of compressors · Directing service projects of ongoing service agreements and emergency service work within the territory. · The Service Manager manages all aspects of the contracts, from beginning to end, with direct responsibility for smooth execution while leading, motivating, and developing team members. **Responsibilities include, but are not limited to, the following:** · Accountable for the strategy for Warranty & AMC service of Chillers, call out, Repairs & Start up, Lead generation etc. and performance achievement of operating plan · Responsible for all aspects of Job scheduling, parts planning, for ongoing service contracts and emergency service needs, including call logging, escalation, deployment of in-house & outsourced engineers in the field, call closure, Root Cause Analysis reporting, monitoring of customer SLAs. etc. · Preparing a list of chillers needs overhauling and arranging the resources for the same with the help of the Order Management team. · Reviews and validates contracts and estimates by performing risk analysis and developing risk plans. · Reviewing top customer escalation and taking actions to close pending issues on a timely basis. · Review monthly MIS and EHS Matrix. · Assure service parts availability in the region. · Meets with Service Sales team, contractors, and owners to discuss scope of project; budgets; performance; and closing out. · Responsible for identifying cost saving opportunities and/or risk items that will occur on various projects. · Facilitates invoicing and payments by verifying and approving service-related tasks/materials. · Maintains quality standards by supervising assigned staff, inspecting job sites and Consultation in technical questions and issues by phone or in person. · Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff. · Manages the assigned service contract sites within the time and cost estimates. · Responsible for training and developing HVAC Field Technicians and Engineers. · Ensures the quality of work by reviewing the technical work. **Key Competencies:** · Strong business acumen including a solid understanding of service contracts, an eye for detail and superior customer service skills. · Must have a proven track record of leading, developing, and coaching employees. · Must have hands-on experience of Centrifugal compressors overhauling jobs. · Experience leading in a technical environment (HVAC) is preferred. **Qualifications:** · A minimum of 10+ years’ experience leading a large scale, high performing services business. · Education - B.E. / Diploma We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.