YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

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Would you like to become part of the world's most international company in the world?

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A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

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Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

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ABOUT THE ROLE :

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Ensure sales revenue objectives are met through the management of skills and efforts of the Sales Force. Specific roles within management may entail direct or indirect sales management.

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YOUR TASKS:

\n\n Develop proposals for performance improvement work based on customers’ needs \nOperate as a lead consultant to manage and deliver customer-focused service offerings\nAssist the Sales Manager Relationship Sales in the development of customer strategies to secure competitor business in major and key account portfolios.\nPerform regular co-visits/calls with members of the sales team to monitor development of skills and to identify further areas for training and development.\nDevelop working relationship\nActively support with Marketing function to implement Global, Regional and Country marketing campaigns and initiatives\nWork with Marketing function to implement margin improvement projects\nProvide the data accuracy of customer master file\nActively support with Marketing function to implement Global, Regional and Country marketing campaigns and initiatives\nWork with Marketing function to implement margin improvement projects\nProvide the data accuracy of customer master file \nWork with Finance function to reduce Days Outstanding for improving corporate cash flow and bad debt\nWork with Finance function to develop acceptable billing cycles and formats of customers\nWork with E-Com to install SPS on key customer’s sites\nConduct customer visits responding to customer complains received by Customer Service function\nSupport the inquiry from other country for the service, communication, troubleshooting & sales support\nIncrease time at POS through reducing/minimising “time stealers” and ensuring selling time is correctly allocated at POS between maintenance and unplanned maintenance plus new business development calls.\nManage a rigorous follow-up process aimed at building relationships with board level directors and senior decision-makers\nEnsure country sales strategy is incorporated into all major targets set for the sales force.\nMonitor Account Executives utilisation of the Pipeline Forecast and ensuring that business from new and existing customers is successfully negotiated in a timely manner. (Tactical Checklist and Pipeline Forecast tools and methodology)\nEnsure all aspects of the GSP programme are well understood and implemented across all sales territories and that the regional objectives of both sales force effectiveness and efficiency improvement are achieved. As a result, the DHL offering will be truly differentiated through the industry leading professionalism that is delivered at point of sale.\nEnsure all regionally determined call targets are met by the Account Executives and all sales territories utilize an annual call cycle\nDevelop a high performance service culture within the functional department.\nPlan, organise and direct an efficient and effective functional department.\nDevelop IKOs/KPIs with team members and monitor individual performance.\nConduct performance appraisal: define training & development plans for all members of the sales team and ensure targets are achieved through regular assessment of their skills.\nManage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.\nIdentify training needs and opportunities to develop a highly skilled functional department.\n

YOUR PROFILE :

\n\nBac+4/5 Degree in Business\n 5 years experience in sales and marketing preferably in the transportation or service industry. A progressive and proven track record of marketing and sales success.\nExperience of building a sales team.\nExperience of business consulting and project management techniques \nCustomer Orientation\nPlanning & Organizing\nDecision Making\nDeveloping People\n\n