Location:  4 days in store, 1 day remote or office. 2 days in London stores

Working hours:  9am - 5pm Monday to Friday (1 in 4 Saturdays with 1 day off in the week - Tues, Weds or    Thurs).

 

 

Job Purpose

 

A brand ambassador ensuring effective communication of the brand culture and values internally and externally. Deliver and exceed sales targets across multiple retail locations & formats through recruitment, training, development and retention of high performing teams who are focused on delivering an exceptional customer experience. 

 

Primary Responsibilities

 

Commercial Decision Making

Work alongside the Regional Manager to deliver the retail and wider company strategy Responsible for delivering the P&L plan and KPIs for the Area, focussing on owning payroll & controllable costs and maximising sales and profitabilityResponsible for taking proactive action to minimise risk in the Area relating to P&L performance, stock loss, cash handling and payrollCreate clear plans for each store, linked to KPIs and data to ensure opportunities are maximised and poor performance is addressed including service, operations, profit, people, sales, manhoursUse data and statistical analysis on the area to challenge and influence the business to make strategic decisions including but not limited to stock package, marketing & visual presentationsAct as a Business partner with key strategic functions i.e. Visual, Operations, Finance, HR and Marketing to support an agile and results driven decision making process, being the strategic link to Retail and formalising processes to support the relationshipsManage new store openings and closures to maximise commercial performance and minimise disruption to employees, customers and trade Fully conversant in all aspects of company profit, including external factors and makes impactful decisions beyond today

 

Brand and Customer Focus 

Ensure visual standards across the area are set to the company standards and  always executed with the customer experience with clear distortions to best at categories;  Bras & Fragrance Build a store environment that is focused on continuous improvement and delivering an exceptional bespoke customer experience that is centred around the brand values Manage customer queries, feedback and mystery shops, identifying trends and local opportunities to improve customer experience and maximise commercial performance

 

People and Talent Development

Lead and manage the Store Manager population within the allocated area,, and other areas when covering Own the People KPI targets for the area, ensuring key KPIs are maintained and decreased where appropriate  Responsible for employee wellbeing and engagement across stores, creating regular opportunities to listen to employee feedback to gain valuable insight and make positive improvements to employee and customer experienceRecruitment of Store Management roles across the area,, and support recruitment of lower level management roles when required Conduct performance and development reviews with the management teams in the area, ensuring managers are supported, developed and their individual performance is managed appropriatelyResponsible for ensuring a robust training and succession plan is in place for the designed district (and surrounding areas)Guiding on all employee relations issues within the area, ensuring appropriate policies and procedures are followed and advice is taken from the People Team as an when requiredEncourages inclusion & diversity  in the district culture they create; building trust and encouraging diversity of thinking without fear and creating environments where people can be empowered. Engaging with D&I initiatives that are rolled out across the district. 

 

Planning and Delivery 

Act as a liaison between stores and head office functions ensuring that commercial and operational opportunities in the area are always maximised Identify when Stores are in need of in-store support, planning and re-prioritising their demands to provide greater levels of support when requiredLead and manage stocktakes, repricing, sales and promotions across the area, liaising with Head Office functions i.e. operations where support is required Own the stock control processes across the area, ensuring compliance to minimise risk and loss across the district Responsible for ensuring all employees across the area act safely at work and is compliant on all policies, including health and safety, audit and compliance procedures

 

Skills and Experience 

 

Experience in a fast paced retail environment at a similar level with a record of maximising sales and profitAble to handle a rapid flow of information & share it succinctly with relevant teamsActively looks for opportunities to self develop by seeking new experiencesTakes accountability for managing company projects ensuring the end result achieves a positive outcomeIs creative and thinks differently to come up with and implement new business solutions and ideasInterpersonal skills that can be used to lead teams and build and develop valued relationships across the business Adaptable and flexible with the ability to deliver results personally and through others Leadership and coaching skills with experience of succession planning and people developmentLead with integrity, honesty and an approach that is aligned to the company valuesEmbraces change and open to new ideas and ways of working Resilient and resourceful with a creative nature when working on projects and designing incentives Organisational and planning skillsVerbal and written communication skills, with excellent attention to detail High standard of integrity and discretion  

 

The above responsibilities are an overview of the role and its responsibilities, the list is not exhaustive and additional responsibilities may be required from time to time.