Description We are seeking an ICQA and Returns Area Manager to join our Fulfilment Center's Inventory Control and Quality Assurance team. Our Fulfilment Centers lie at the core of Amazon’s rapidly expanding operations network: they are where we handle our highly dynamic inventory. In every Fulfillment Center, our teams receive deliveries, pick products, package them, and ship them out. Each team contributes to our success, and you can be a key player in driving us forward. These Fulfillment Centers are fast-paced, high-impact, and highly rewarding environments, where adherence to policies and procedures is critical. We are looking for an inspiring and capable leader to ensure we continue delivering on our customer promise while enabling our teams to excel with a customer-obsessed mindset. Key job responsibilities As an Area Manager, you will: · Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the Fulfillment Center. · Champion safety initiatives and ensure full compliance to maintain a safe and secure work environment for all associates. · Coordinate inventory control maintenance and random counts aligned with network strategies, ensuring SOX compliance and consistency. · Measure quality, inventory integrity, and accuracy, delivering actionable feedback to the operations management team. · Conduct shift planning and forecasting while effectively assigning and directing work. · Identify root causes of inventory deviations using cause-and-effect methodologies and implement corrective actions. · Drive and support network-wide Fulfillment & Operations-focused quality initiatives. · Review and analyze customer complaints and process defect data, developing comprehensive action plans to minimize future occurrences. · Promote process improvements while developing your team’s capabilities to keep pace with our rapid growth, fostering a culture of excellence and engagement. · Appraise team performance, providing tailored development, recognition, and coaching to unlock their full potential. Basic Qualifications - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts - Speak, write, and read fluently in English - Employee and performance management experience Preferred Qualifications - Knowledge of Kaizen and Lean methodology techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.