Job Type:

Regular

Work Location:

BJ's Wholesale Club 52 - Fairless Hills, PA 19030

Overview:

About the Role

2020 Companies are now hiring an Area Manager to oversee retail lead generation operations within multiple warehouse retail locations. As an Area Manager, you will supervise a team of in-store brand advocates and lead generators who promote our client’s flooring solutions to customers inside the territory of major warehouse retailers. Reporting to the Program Manager, you will be responsible for performance coaching, staffing, training, and driving lead generation activities across your assigned territory.

If you’re a driven leader with a passion for retail, customer engagement, and team development, this is your opportunity to take a meaningful step forward in your career.

What’s in It for You?

Annual compensation range of $80K-$90

Base Salary plus commissions and overrides on team performance

Health benefits, 401(k) with company match, and PTO, mileage reimbursement

Paid training and company-provided apparel & equipment

Career advancement opportunities through our Leadership Development Program

Next day pay on-demand with Daily Pay

What You Can Expect From 2020 Companies
 We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
 
 2020’s Commitment
 We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Job Description:

Supervise and motivate a team of lead generators across multiple retail locations

Provide daily direction, training, and feedback to ensure consistent performance and engagement

Run team huddles, performance reviews, and manage schedules

Fulfill staffing needs: interview, hire, train, and develop new employees

Support in-store lead generation as needed

Drive customer engagement through high-quality interactions and lead conversion

Promote our client’s in-home flooring consultation services and schedule customer appointments

Ensure team meets or exceeds weekly and monthly quotas and KPIs

Accurately track headcount, productivity, and team activity using internal reporting tools

Document and manage performance, conduct corrective actions, and ensure compliance with HR policies

Build relationships with store partners and maintain brand integrity

Provide feedback and recommendations based on customer and team insights

Maintain strict adherence to client expectations, lead generation, lead quality, and ethical standards

Travel to store locations regularly within your assigned area

Attend meetings, training sessions, and regional conference calls

Ensure compliance with all company and client policies

Performance Metrics

Meet established weekly/monthly lead generation and lead quotas 

Maintain optimal staffing and minimize turnover across assigned stores

Ensure high customer satisfaction and low complaint/rejection rates

Accurate and timely reporting of team performance and activities   

Regular and prompt attendance, personal professionalism, and team accountability

Qualifications

High school diploma or GED required; some college or training preferred

1+ year of retail management, or home improvement industry experience

Prior experience overseeing teams in a retail environment preferred

Strong leadership and interpersonal skills; enthusiastic and self-motivated

Consultative selling ability with excellent communication and objection-handling skills

Comfortable standing for extended periods and working weekends/holidays

Tech-savvy: must be proficient with smartphones, scheduling tools, and digital reporting

Reliable transportation and a personal mobile phone required

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.