USA
2 days ago
Area Director, Extended Stay - Everhome Suites
Job Summary The Area Director, Extended Stay – Everhome Suites Performance serves as a strategic advisor and operational consultant for Everhome Suites franchisees. This role focuses on driving performance across revenue, occupancy, and guest experience metrics by leveraging data-driven insights and brand standards. The position requires extensive travel and collaboration with cross-functional teams to ensure consistent execution of the Everhome Suites operating model. Key Responsibilities Performance Management & Strategic Advising + Conduct property visits and deliver operational, financial, and guest experience consultations aligned with Everhome Suites standards. + Ensure execution of extended stay fundamentals: occupancy discipline, long-stay sales activation, labor efficiency, and cost control. + Leverage performance data and brand insights to influence adoption of Everhome standards and drive operational excellence. Performance Accountability + Lead performance across revenue, occupancy, ADR, RevPAR Index, Extended Stay Occupancy (EssOcc), and ALOS. + Partner with Revenue Management, Distribution, and Sales teams to enhance long-stay business and local-market demand generation. + Improve guest satisfaction by analyzing Medallia insights and eliminating key drivers of service failures. Consultation Excellence & Resource Activation + Deliver high-impact consultations using data-driven analysis and brand-specific operating practices. + Apply Trusted Advisor skills to develop strong owner-operator relationships across assigned hotels. + Promote engagement with Choice Hotels’ proprietary tools and resources to enhance profitability and efficiency. Communication & Documentation + Maintain proactive, transparent communication with franchisees and internal stakeholders. + Document consultation outcomes and progress updates within Choice’s contact management systems. + Share market insights, best practices, and performance trends relevant to Everhome Suites and the extended stay segment. Administration & Brand Support + Submit timely and accurate business expenses, reports, and consultation records. + Support extended stay franchise sales initiatives and represent Everhome Suites at industry events. + Contribute insights to support the continued evolution of the Everhome Suites brand. Required Qualifications + Bachelor’s degree in Hospitality, Business, or related field or equivalent combination of education and work experience. + 15+ years of hotel operations experience, with strong preference for extended stay, midscale, and select-service hotels. + 10+ years of hotel leadership or multi-unit oversight, ideally in a franchise environment. + Deep knowledge of extended stay operating models, including occupancy management, labor efficiency, and cost discipline. + Proven ability to influence performance through consulting and coaching. + Strong analytical skills with expertise in forecasting, budgeting, and profitability optimization. + Exceptional communication, time management, and organizational skills. + Proficiency with Microsoft Office and performance management platforms. Preferred Qualifications + MBA or advanced degree. + Experience working within a matrixed organization and adapting to evolving business needs. + Familiarity with tools such as CoSTAR, Co-Pilot, Medallia, Salesforce, Tableau, and HotStats. Travel & Work Location + Remote-based role operating from a home office. + Ability to travel extensively—approximately 70%. + Regular visits to hotels and participation in team meetings at Choice Hotels offices in North Bethesda, MD or Scottsdale, AZ. Salary Range The salary range for this position is $98,000 - $115,000. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP). The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: + Competitive compensation and benefits, including medical, dental, and vision coverage + Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance + Financial benefits for retirement and health savings + Employee recognition programs + Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD — Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice’s Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice’s Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver
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