Job Title: Area Customer Service Coordinator 

Summary: 

Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! 

Roles and Responsibilities Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. Work closely with office administration to represent the customer’s culture externally. Key Duties Include: Greet outside callers/clients and validate against guest list; provide badges and parking validation as needed. Serve as company concierge for guests, clients, and staff—offering tours, hotel/restaurant recommendations, and local points of interest. Coordinate catering for meetings with support staff and caterers. Maintain and update company phone and speed dial lists. Schedule meeting rooms and ensure proper setup and supplies. Assist with audio-visual equipment for meetings. Provide backup clerical support for Executive Assistants. Support departmental and non-client business activities (e.g., parties, group functions, department meetings). Assist in daily management of facilities. Perform general clerical tasks including reception, copying, mail services, shipping/receiving, and mail distribution. Create proposals in customer systems and support print production environments. Support executive-level, client-facing staff. Coordinate vendor procurement for special projects. Represent the culture of both Ricoh and the customer as required. Perform other duties as assigned. Qualifications Required: High school diploma or equivalent. 1–3 years of experience in a related field. Experience in a headquarters environment preferred. Outstanding organization and coordination skills. Demonstrated customer service skills. Proficiency in Microsoft Office Suite. Strong problem-solving abilities. Ability to operate audio-visual equipment. Ability to work independently with minimal supervision. Flexibility to travel between customer locations within a 40–50 mile radius. Data-driven and innovative approach with excellent communication skills and a customer-centric mindset. Preferred: Additional education beyond high school. Strong proficiency in Microsoft Office and other computer systems. Prior experience in customer service or related fields. Commitment to personal growth and ongoing development. Join Us In this transformative role, you'll make a difference every day—contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.