_1.Primary Objective of Position_ _An Area Automation Specialist is primarily responsible to provide support for the most challenging installations / Level 3 escalations. In addition, this role provides advanced technical training/coaching to ADD Engineers. · The position will have as focus Automation. · Travel across EMEA up to 70%_ _2.Major Accountabilities_ _· Own Automation projects implementation across EMEA_ _· Own Automation 3rd Lvl Escalations across EMEA_ _· Provide service for designated products (Automation, Informatics)_ _· Provide escalated service support - handling most challenging repairs and troubleshooting, escalated from level two and level one service interventions_ _· Participate in customer visits for system performance improvement_ _· Keep track and ensure completion of Mandatory TSB and FA in EMEA_ _· Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations_ _· Prepare and participate in customer business reviews_ _· Monitor instrument reliability and prepare service recovery plan for highly serviced I highly cost instruments_ _· Training – Perform technical coaching and conduct Automation training for TSS (Technical Service Specialist) and Abbott Ambassador_ _· Propose and track initiatives to reduce CPB for Automation_ _· Participate in Area Expert team for designated products_ _· Work with local organization for customer proactive visits to improve Automation system performance · Analyze existing solutions to provide im_ _provement suggestions_ _3.Education_ _· Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical I electrical / life sciences or medical technology/biotechnical Engineer is preferred._ _4.Background_ _Minimum of 2 years experience in GLP and A36 automation systems_ _· Preferably 5 years of experience as Technical Service Specialist and or a_ _proven track record in a similar position, supported by management and customer references_ _· Successful engagement with customers, specifically key stakeholders and lab staff_ _· Good product and industry knowledge_ _· Strong experience and process skills of the business functions service de livery_ _· Strong communication skills_ _· Ability to identify and drive resolution of issues_ _· Technical expert for product line accountability_ _· Coaching and training skills_ _· Strong experience in use of analytical too ls and software_ An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com