Overview This role will be overseeing ServiceNow Platform administration work. The role is expected to automate the regular maintenance task and help in ensuring platform scalability & availability. This role will also be responsible for managing weekly release. Responsibilities Platform Administration & Maintenance Administer and maintain ServiceNow instances (Dev, Test, UAT, Prod) ensuring optimal performance, availability, and security. Monitor instance health and respond to alerts, platform issues, or performance anomalies proactively. Manage cloning activities, patching, upgrades, and coordinate with ServiceNow support when required. Configuration & Access Management Configure platform settings, update sets, UI policies, ACLs, and roles as per governance guidelines. Manage user, group, and role administration, ensuring compliance with access policies and segregation of duties. Change Management & Release Coordination Participate in change advisory boards (CABs) and enforce platform change management processes. Coordinate deployment of update sets, validate post-deployment results, and maintain deployment records Support & Sustain Transition Support L2-level incident resolution and provide technical leadership to sustain and support teams. Facilitate transition from implementation teams to sustain by validating documentation, configurations, and monitoring setup. Governance & Best Practices Promote adherence to ServiceNow best practices, performance guidelines, and coding standards across teams. Partner with developers, architects, and product owners to enforce platform guardrails and governance processes. Documentation & Knowledge Management Maintain platform documentation, including architecture diagrams, environment inventories, access logs, and configuration records. Create and update runbooks, SOPs, and knowledge articles for operations and support teams. Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field. Minimum 8+ years of ServiceNow administration experience, including exposure to enterprise-scale environments. ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist (any module) or Platform Implementation certification is an advantage. Experience in platform governance, operations, and sustain models is highly desirable.