Job Title: AR/Collections Specialist
Job Description

The AR/Collections Specialist processes customer payments and manages billing and collection activities for an assigned portfolio of accounts. This role focuses on identifying and resolving past due balances, analyzing account histories, and driving effective collection strategies within a fast-paced, manufacturing-focused environment. The specialist works closely with internal teams and external customers to reduce delinquent receivables, ensure accurate invoicing, and maintain strong professional relationships.

ResponsibilitiesIdentify unpaid and past due invoices within an assigned portfolio of accounts and prioritize follow-up actions.Research and analyze customer accounts before initiating contact, including reviewing historical data and evaluating prior collection efforts.Determine reasons for payment discrepancies, short pays, and denied deductions and work to resolve them promptly.Select and apply the most effective and economical collection methods for each account while exercising sound judgment and due diligence.Generate professional written correspondence, including free-form letters and email communications, to support collection efforts.Initiate timely customer contact when invoices approach 9 or more days past due, or earlier for high-risk or material accounts based on account history.Contact customers to resolve and recover denied deductions, requesting and reviewing supporting documentation when necessary.Track, notate, and document all collection activities and actions taken in an organized and accurate manner.Maintain timely communication with internal departments such as accounts payable, procurement, operations, and sales to expedite resolution of delinquent deductions, invoice issues, pricing errors, and necessary adjustments.Compile and provide complete documentation to outside collection agencies when internal collection efforts have been exhausted.Create and deliver monthly collection aging reports and status updates to management.Audit and review monthly commission reports before submitting them to accounts payable, and facilitate commission reductions for uncollectable items when appropriate.Establish and maintain effective and cooperative working relationships with customers and internal stakeholders to support smooth collection and billing processes.Support a fast-paced, direct, and dynamic work environment by managing multiple priorities and account activities simultaneously.Essential SkillsHigh school diploma or equivalent.At least 4 years of experience in a B2B collections role within a manufacturing or inventory-based environment, supporting a client portfolio generating approximately $25 million in average monthly revenue.At least 3 years of experience working with an ERP system such as SAP, Oracle, JD Edwards, Workday, NetSuite, Microsoft Dynamics, or a similar platform.Proficiency with Microsoft Excel, including the use of basic formulas, pivot tables, and VLOOKUP functions.Demonstrated experience managing delinquent balances and past due invoices in a professional collections capacity.Strong accounting acumen, including familiarity with journal entries and accounts receivable processes.Ability to research and analyze account histories and prior collection efforts to determine effective next steps.Clear, professional verbal and written communication skills for phone outreach and email/letter correspondence.Strong organizational skills with the ability to document activities accurately and maintain detailed records.Ability to work effectively in a fast-paced, direct, and dynamic environment.Additional Skills & QualificationsExperience working with QAD ERP or similar systems in a manufacturing setting.Background in collections for a high-volume, multi-location organization.Proven ability to collaborate with cross-functional teams such as accounts payable, procurement, operations, and sales.Experience preparing aging reports, management updates, and other collection performance metrics.Ability to review and reconcile commission reports and support commission adjustments related to uncollectable items.Strong relationship-building skills with both internal stakeholders and external customers.Comfort working in a blue-collar, production-oriented environment.Commitment to inclusive and equitable workplace practices, including respect for diversity in all forms.Work Environment

This position is based at the corporate headquarters in West Chester, Pennsylvania, within a small AR/Collections group. The schedule follows a hybrid model, with an expectation of working onsite three days per week (Monday, Tuesday, and Wednesday) and remotely two days per week. The organization operates in a blue-collar, old-school manufacturing environment that is fast paced, direct, and dynamic, supporting multiple manufacturing and distribution locations across the United States and Canada. The company designs and produces indoor and outdoor fans and heaters in several U.S. facilities and also sources select products internationally. The AR/Collections Specialist uses ERP systems (such as QAD and comparable platforms) and Microsoft Excel as core tools in daily work. The workplace is pet-friendly, allowing dogs onsite, and emphasizes a culture that values diversity, equity, and inclusion in all employment practices.

Job Type & Location

This is a Contract to Hire position based out of West Chester, PA.

Pay and Benefits

The pay range for this position is $23.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in West Chester,PA.

Application Deadline

This position is anticipated to close on Apr 29, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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