Description Amazon's Finance Operations department seeks an experienced Collection Analyst to support Amazon’s customers to identify and resolve billing issues, reconcile accounts, manage disputes and drive monthly collection targets. A successful individual will be self-motivated, someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships, demonstrate exceptional organizational skills and attention to the details. Key job responsibilities This person will be responsible for the following: · Own full cycle of accounts receivable past due balances, including: calling customers to collect payments, research/analysis/account reconciliations. · Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues. · Provide prompt, detailed, customer-oriented service to customers with solid operation knowledge. · Handle internal and external Accounts Receivable inquiries. · Maintain detailed notes, task creation and reminders in our collections tools. · Escalate when appropriate to direct manager and/or senior leaders. · Identify opportunities for continuous process improvement. Basic Qualifications - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications - B.S. or B.A. in Finance/Accounting or related field - Excellent verbal and written communication skills, with a strong customer service focus. - Exceptional attention to details and a work ethic based upon a strong desire to exceed expectations. - Has the ability to prioritize, multi-task, work with minimal supervision. - Exemplifies traits of being a team player, with good interpersonal skills. Preferred Qualifications - 2+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience - Preferably with Collections background and has working knowledge on Oracle Financials or other Finance ERP tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.